Project managers can now assign partnering LSP before submitting request
March 9, 2023 - Reading time: ~1 minute
You can now assign a language service provider your organization partnered with using schedule interpreter form. To further improve the management process, organizations where the name of the sub-contracting provider for specific assignment is known in advance, that provider can be selected before request is submitted. The process proved to be highly beneficial for hospitals and court systems using ScheduleInterpreter®. To gain access to the feature, navigate to FORM DESIGNER, select a form used for internal scheduling and add SELECT VENDOR field to the form of your choice. Use pencil icon to rename the field.
Cancellation policies update
March 9, 2023 - Reading time: ~1 minute
Accounts' cancellation policies were updated to accurately select languages affected by the policy. Prior to the update, when editing multiple policies without refreshing the screen, list of languages would be accumulating list of previously selected policy and the one that was edited. This may have resulted in extra languages being added to the policy. After update, selecting the policy will clear previous selection and then populate the languages of the currently selected policy.
Offering flexible modality of interpreting for customers
March 9, 2023 - Reading time: ~1 minute
Selections and options are always great. Over time our subscribers built an impressive portfolio of customers who use various modalities for interpreting. With remote interpreting continuing its evolution and some enterprises returning to 100% in-person interpretation, subscribers of ScheduleInterpreter® can now designate the list of specific modalities to each customer account. In addition, modalities can be assigned to the departments and business units of the accounts. All settings are available immediately and can be configured under ACCOUNT CENTER.
Session timer is added for OPI interpreters
March 8, 2023 - Reading time: ~1 minute
Update helps interpreters collecting details of assignments to continue see the length of their session. Update also adds ability to alter content of the initially collected details, including first and last name of the consumer, provider, account, notes and others. Feature is available instantly and no configuration changes are required.
Forms designer enables hiding the address block
March 8, 2023 - Reading time: ~1 minute
FORM DESIGNER is updated to offer hiding of the address block. Address block includes two lines of actual address, city, state or province and postal code. Option also removes the selection of the country. This can be used for organizations offering remote services using virtual settings with platforms such as Zoom or MS Teams. Any customer account regularly prescheduling remote services can also be configured with hidden address block to simplify data entry.
Import ID is added to find assignment
March 8, 2023 - Reading time: ~1 minute
Find assignment is enhanced with new option to display import ID coming from 3rd party platforms such as EPIC or Cerner, or when used while importing the scheduled using the siConnector. Option can be activated using personal preferences under MY SETTINGS tab.
iSign for virtual interpreting services is available in BETA
March 7, 2023 - Reading time: ~1 minute
iSign is a set of tools allowing to simplify and automate validation and QA process. At its core is an in-house developed technology enabling customers and vendors to work together with operational team to quickly and efficiently validate completed interpreting assignment. Both, requester or a designated contact person receive secure e-mail with digital token and can fill out required fields, including time worked, notes and rating of the interpreter.
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Multiple updates to various modules of the platform
September 11, 2022 - Reading time: ~1 minute
This week starts with number of important updates across multiple modules in ScheduleInterpreter®. New option preventing interpreters to accept the assignment using On the Spot!, when it overlaps with another assignments on their schedule. This can be activated and deactivated using CONTOL CENTER. Members of the administrative team can add non-service expenses in the REVIEW CENTER when assignment was flagged as cancel billable. Option to display only account or sub account name on the calendar. REVIEW CENTER was updated with option to add name of the 3rd party billable account and the consumer name.
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