After initial roll out of the virtual interpreting service details in On the Spot! it will now be a separate custom field and can be configured using account center. Custom label, sort order and stage of the interpreting assignment will define if interpreter has access to the information. The information includes platform name, phone, pin or password, and link. Currently we can only display the link and recommend the linguist to use e-mail notification with active link.
The latest update to ScheduleInterpreter® mobile application On the Spot! helps to address circumstances when interpreting assignment can't be completed. Special conditions include no show of the consumer, wrong language has been requested or when services of the interpreters are not required. This update allows interpreters to skip check out process, improving workflow and reducing the numbers of tasks necessary to complete the assignment. Application will automatically make adjustments to the work time based on data collected from the mobile device.
Recent update prevents accepting cancelled assignments on Android and iOS devices. Previously, anyone with permission to accept assignment was able to self-assign using mobile devices. After update, On the Spot! will advise that assignment is no longer available and recommend manually update the schedule.
With latest updates to the modalities of interpreting, On the Spot! is now up to date with showing those modalities. If you never configured custom layout, head to ACCOUNT CENTER and either use DEFAULT SETTINGS or select a customer account to create new format. Look for Service type option and include it in the layout. As always, you are welcome to change the label to fit your organization's terminology or semantics.
It's always good to share the news that our team is constantly improving the experience of the interpreters. On the Spot!, our mobile application for Android and iOS platforms got few minor improvements to speed up the schedule update and sync processes. This update should be most noticeable for those who operate in the areas where data signal is weaker or not stable.