Recruitment update

March 16, 2023 - Reading time: ~1 minute

Recruitment center update restores interpreter details functionality. This feature was affected by the roll out of the new maps. Improvements made to the zip code and language search options. Overall performance improvements made to allow larger lists of vendors from around the world to be shown.

Clone and edit requests now work correctly with consumer center

March 15, 2023 - Reading time: ~1 minute

When CONSUMER CENTER is activated and interpreter is assigned to a request, editing such request with special conditions may lock out all languages in the selected field. If such request is edited or cloned, the target language is either removed or is not populated. This update helps to resolve the issue, by enforcing validation of all requirements and providing extra layer for data accuracy verification. In case any part is missing or is not correctly submitted, the lockout will be removed.

Cancellation policies update

March 9, 2023 - Reading time: ~1 minute

Accounts' cancellation policies were updated to accurately select languages affected by the policy. Prior to the update, when editing multiple policies without refreshing the screen, list of languages would be accumulating list of previously selected policy and the one that was edited. This may have resulted in extra languages being added to the policy. After update, selecting the policy will clear previous selection and then populate the languages of the currently selected policy.

Account center enterprise tools and third party billable

September 7, 2022 - Reading time: ~1 minute

In a rush to get the updates to account center, several options were left behind. This update unifies the process of selecting third party accounts and enterprise tools to manage template accounts. New selections follow standardized layout and offer tiered structure for selection. User access account also updated using the same structure and offering unified experience for the administrative team.

July 4 through July 11 '22 - week of bug hunting

July 11, 2022 - Reading time: ~1 minute

We resolved number of bugs resulting from old structure of the mileage rates. This includes multiple rates stored under account profile and their population using ATP rules. Several updates were posted to address special event conditions in the review center. No pay, cancelled billable and vendor approval statuses are now taken in consideration while showing results in the dashboards as well as statistical reports in the calendar and account selection under review center. Financial module was revised to introduce minor improvements in speed.

Financial module update - vendor compensation extra time issue has been addressed

June 30, 2022 - Reading time: ~1 minute

Under very specific conditions, when interpreting services are provided using VRI modality but compensation is being paid based on onsite (OSI) modality and the assignment time crosses time brackets while being shorter than estimated time, ScheduleInterpreter® now correctly addresses the increment. The issue may have affected less than 0.001% of total assignments and has been resolved with this update.

ADP payroll update addresses the issue with travel time

June 21, 2022 - Reading time: ~1 minute

An update is posted to prevent travel times of vendors to be omitted in the ADP payroll data file.  The issue surfaced after an internal update that improved code referencing for statistical and reporting purpose. No need to make any changes.  Proceed with usual processes or create data file for a given period.

June 6 - June 10 '22 bug hunt

June 10, 2022 - Reading time: ~1 minute

This week we traced and made some updates

  • Manual coordinates - they now become final in the platform and mapping module will not override them in the future
  • Vendor invoices - platform will validate if the last payment has been voided and use numbers resulting from data submitted by the interpreter