It is important for your interpreters to know the modality of an appointment right away, that way they can provide their availability or accept a job without having to dig deeper for additional information. With the new update, modality (on-site, video, phone, or virtual) is listed right in the OTS calendar, next to the target language.
This week starts with number of important updates across multiple modules in ScheduleInterpreter®. New option preventing interpreters to accept the assignment using On the Spot!, when it overlaps with another assignments on their schedule. This can be activated and deactivated using CONTOL CENTER. Members of the administrative team can add non-service expenses in the REVIEW CENTER when assignment was flagged as cancel billable. Option to display only account or sub account name on the calendar. REVIEW CENTER was updated with option to add name of the 3rd party billable account and the consumer name. Read more
Communication center is one of the most vital parts of ScheduleInterpreter®. Every month the platform broadcasts tens of millions of communication items including emails, text messages and push notifications. Emails now can be formatted using convenient tools offering precise layout for better branding. Font formats, coloring, alignments, lists, font sizing and much more are now available for administrators to design the content. Traditional keyword tags are still available to auto-populate the content. Read more
In a rush to get the updates to account center, several options were left behind. This update unifies the process of selecting third party accounts and enterprise tools to manage template accounts. New selections follow standardized layout and offer tiered structure for selection. User access account also updated using the same structure and offering unified experience for the administrative team.
Conditional access is a new security feature designed specifically for the healthcare providers and courts. It is part of Azure AD integration and helps to build an extra layer of protection without relying on a third party solutions. Administration team of the account can add several conditions that must be matched. Conditions can be custom tailored to the individual requirements of each organization and include administrative unit and group IDs, domain, tenant ID and the network. With new options in place, information security teams in the hospitals and courts can enable ScheduleInterpreter® Azure AD authentication and create specific requirements right within ScheduleInterpreter® account center.
For dynamic or fast growing organizations providing interpreting services, many hours can be spent managing customer accounts. This update improves account center performance for organizations working with large volume of accounts and complex structured such including third party billable. Special attention was given to navigating through the third-party billable accounts and selection of multiple accounts.
Working with thousands of vendors and customer accounts is now blazingly fast, thanks to performance upgrade arriving to find assignment option. This update helps enterprise customers with large scale operations to quickly navigate around find assignment option. Accounts also now have structured layout clearly showing the hierarchy and offer color coding. Fast search helps to easily locate accounts or vendors with similar names, helping to make selection more efficient.
Recent update improves report on self-assigned interpreters. A group of linguists can be awarded special status in ScheduleInterpreter® to help management team to reduce time required to coordinate the assignments. This group can accept interpreting assignments in addition to report their availability. The update makes reporting on accepted assignment cleaner and more user-friendly.