July 6, 2023
We want to provide you with some additional information about the service disruption that occurred on July 6th, 2023.
Issue summary
To explain this event, we need to share a little about the internals of the ScheduleInterpreter® storage. While the majority of ScheduleInterpreter® services and the platform run within the main ScheduleInterpreter® tier 1 (T1) storage, ScheduleInterpreter® makes use of multiple tier 2 (T2) storage units to host non-critical data, including monitoring and internal platform analytics. These T2 storage units provide cost effective solutions for all subscribers and allow ScheduleInterpreter® to collect large volumes of information without affecting the price of the overall services. On July 4, 2023, part of the database, hosting non-critical statistical data has been moved to a T2 storage unit. In the process, an error has been made, preventing the database correctly allocating the necessary resources. At 3:16 PM CDT on July 6, 2023, an automated process restarted the core database service in the attempt to flush data that has been accumulated in transactional log. After automated restart, database server was unable to identify the location of the T2 storage hosting statistical data, which led to service interruptions. Read more
Miami Beach, Florida, USA :: August 8, 2022 :: ScheduleInterpreter.com, Inc. announced today the release of the latest version of ScheduleInterpreter® VDO, a fully integrated framework to deliver remote interpreting services. The current release offers first-in-industry delivery of voice only and video remote interpreting without the need to use an application or login requirements. Removing such requirements positions ScheduleInterpreter® VDO as the only disruptive technology on the market to replace traditional OPI delivery methods. The process allows full data collection, enabling customer acquisition and post-service analytics. Read more