Changes in the workflow of assigning interpreter
July 30, 2022 - Reading time: ~1 minute
With everchanging ways of doing business in interpreting industry, some organizations select not to require confirmation from the interpreters after they were assigned to a request. This can now be set as a workflow process. New no vendor confirmation option has been added to the control center to help simplify the process.
Calendar cards colors can now be set for each language
July 28, 2022 - Reading time: ~1 minute
For many years ScheduleInterpreter® offered to customize colors for each interpreter. This worked great but many of our subscribers expressed the need to customize the colors based on the language. This update now allows to set the color for each service and light up the schedule that is easier to see. Multiple languages can have the same color, giving the opportunity to group them together for the management team. The benefit of setting the color codes for languages will also extend into the Flawless Analytics dashboards.
Linguist selection for custom broadcast now features overlap warning
July 27, 2022 - Reading time: ~1 minute
To help project managers and other administrative team members send custom broadcast with more precision, the assignment control center now features color coding for those interpreters who have a conflict or overlapping assignment. Color coding follows platform standards and overlap settings configured in control center. The overlap warning functions is an advisory option and can be overridden by the team members who want to notify all interpreters, include those who have time conflict.
New maps with real-time geo locations and financial data are coming to ScheduleInterpreter
July 26, 2022 - Reading time: ~1 minute
ScheduleInterpreter.com, Inc. successfully completed initial tests of the in-house technology solution to manage all mapping requirements of our subscribers. With growing real-time data coming from interpreting assignments and On the Spot! application, projecting this information onto the live maps provides organizations offering interpreting services competitive advantage. New technology ensures both, high volume and high availability of such information and opens up an opportunity to reduce fulfillment time, improve operations and enhance reporting. We expect the new maps also offer instant access to financial data, helping to improve operational expenses. The integration of new technology will be gradual with first projects introduced into live production platform within 3 - 6 month.
Consumer center integration widens into home visits and scheduling
July 25, 2022 - Reading time: ~1 minute
ScheduleInterpreter® continues to expand integration of the consumer center and scheduling process. New set of updates now allow to utilize advanced platform capabilities to automatically select between customer account address, address of the locations associated with the account, global locations and consumer personal address. The process of controlling this update is simple and can be activated in the control center using home visit uses consumer address. After feature is activated, selecting home visit in the request form will trigger automated address selection,
Improving scheduling interpreter process
July 21, 2022 - Reading time: ~1 minute
Designing the most optimal processes takes time. Some ideas are very obvious and some require input from someone else. New options are added to set default estimated time. When majority of assignments are scheduled with specific minimum estimated time, that time can now be preset across entire organization. Update to control center includes option to set both, hours and minutes to be automatically populated when request for interpreter is being created. The numbers can be adjusted by the requester using the dropdown controls.
Consumers' profiles are now accessible in all accounts with a single click
July 19, 2022 - Reading time: ~1 minute
Many American Sign Language (ASL) interpreting service providers and healthcare organizations focusing on personalized care and matching interpreters with their patients or consumers can now activate consumer profiles for all accounts or departments. This provides excellent option to instantly populate consumer data in the interpreter request form, avoid errors in selecting services or language an ensure preferred interpreters are always used as tier one.
Consumer center update focuses on insurance data and performance
July 19, 2022 - Reading time: ~1 minute
With more enterprises expanding their use of ScheduleInterpreter® consumer center to collect more details and improve their clients' experience with the services, we completed an update that focuses on insurance details. New set of data stored in the platform enables extensive and more accurate use of the consumer details in various industries, including workers' compensation, healthcare and social services. Second update dramatically improves performance when locating a specific consumer for large scale enterprises that provide specialty services. This update makes working with tens of thousands of records virtually instant.