Availability reporting with On the Spot!
June 3, 2022 - Reading time: ~1 minute
On the Spot! application allows your vendors to receive updates about new and upcoming assignments, respond with their availability, maintain their schedule, complete assignments, obtain electronic signatures, provide feedback, and collect experience rating. Recent update prevents vendors from responding not available once they are assigned to an appointment. If trying, system will inform vendors to refresh their page and review their schedule.
Vendor center and rates update
June 2, 2022 - Reading time: ~1 minute
Vendor center update brings accurate ordering of the time slots for all rates and modalities. Prior to update weekdays and weekends, and start and end times of each time slots were affected by rate updates and their order was accurate.
Language usage report update
May 20, 2022 - Reading time: ~1 minute
Language usage report allows you and your customers to see the amount billed for each service, for the time period specified. Recent update fixes the discrepancy between the Operations status report and Language usage report, accurately displaying a breakdown by business hours, weekends, nights and weekends, and total billed by language. The report can be viewed in browser, downloaded to an excel file, or printed.
Journal will stop working on December 31, 2022
May 16, 2022 - Reading time: ~1 minute
With upcoming release of Journal 3.0, ScheduleInterpreter.com, Inc. announces that current version of the Journal will stop working on December 31, 2022. Process sometimes referred as sunsetting is divided into two stages. Starting June 1, 2022 all development of new features will stop. Both, legacy and current version 3.0 will continue to function side by side. After December 31, 2022 current version will no longer be available.
Recalculate billable information for completed assignments
May 5, 2022 - Reading time: ~1 minute
In today's rapidly changing world, businesses and organizations often have to update their processes and operations, in order to adapt and meet their stakeholders' needs, internal or external. In the interpreting industry, that often means changes to service rates, travel and mileage rates, surcharges, and billing settings in general. With this new feature added to Account Center, ScheduleInterpreter® allows you to recalculate assignments that were completed and are either Ready for review or Ready for invoice. You can perform the update for one account, or for the entire family of accounts, including the main account and all sub-accounts. The process is fast and precise, and gives you instant results and peace of mind.
Activation of the images in the Journal
May 2, 2022 - Reading time: ~1 minute
Control center now provides quick option to activate images in the assignment Journal. Images help PMs, customers and interpreters to easily share information that may not be easily transferred using text. For example screenshots or partially redacted documents. Option is now available to all subscribers of ScheduleInterpreter®.
Bill codes for OPI service providers are now part of account export
May 1, 2022 - Reading time: ~1 minute
Working with hundreds or thousands of accounts is now easier. Export of accounts to Microsoft Excel file now includes unique bill/authentication codes. Bill/authentication codes can be configured per account or for large customers with unified calling protocols per language. Export option follows active time period and all changes associated with that. Update is available to all subscribers of ScheduleInterpreter®.
Travel time rates control is added to enterprise tools
April 29, 2022 - Reading time: ~1 minute
Building complex structures of clients accounts or internal departmental structure is getting easier. Travel time rate settings joins service rates, modifiers and cancellation policies. All options can now be used for account templating or for application based on account type of manually selected group of accounts and sub accounts. Travel times are connected to the languages and offer active time periods for precise controls.