Filter interpreting assignments using machine learning processes
April 26, 2022 - Reading time: ~1 minute
Traditionally, many organizations are using filters in the calendar view to narrow down list of vendors, accounts or languages to make processing of interpreting assignments easier. This update switches to using machine learning technology that analyzes in real time the use of accounts, vendors or languages and provides optimized listings to filter. This update should improve overall performance of the cards and table calendar views.
Lack of resources can now be tracked with incident report
April 26, 2022 - Reading time: ~1 minute
To help management teams better track interpreting assignments that were not filled due to lack of resources, ScheduleInterpreter® now provides transparent and fully automated workflow to trigger incident reporting when project managers flag assignments as "no vendor." Follow up and validation steps remain mandatory, enabling centralization of the process with ability to audit all records. Activate incident report on no vendor option is available in control center under schedule and cards view.
Interpreting ISO reporting is being renamed into incident reporting
April 25, 2022 - Reading time: ~1 minute
ISO reporting is being renamed into incident reporting to better reflect the use and purpose of the process. Designed as a core component of ScheduleInterpreter® platform, incident reporting was specifically useful for enterprises seeking ISO certification. As ISO reporting functionality expanded and providers in enterprise, medical and government interpreting sectors implemented the process, the name change became obvious. Within next few weeks all user interface components will be renamed from ISO reporting to incident reporting.
Account center - OPI services reset process update
April 25, 2022 - Reading time: ~1 minute
Account center offers options to easily configure or reset rates for different modalities of the services. This update restores option to reset all custom over the phone (OPI) service rates to the corporate default rate. One click allows to reset all rates for all services.
Assignment control center - better branch management
April 25, 2022 - Reading time: ~1 minute
This is a minor update for those who operate using branch management. To ensure accuracy of the information displayed in the assignment control center, all interpreters not operating in the territorial branch are removed from the results in all categories. This will further improve resource allocation process and prevent possible assignment of the interpreter who is not authorized to operate within a particular branch. This update only affects on site interpretations. All remote services can be rendered across multiple branches.
Interpreting assignment control center performance boost
April 25, 2022 - Reading time: ~1 minute
As number of interpreters' profiles grow, that number may affect overall project manager's experience with the platform. Control center now allows to hide inactive vendors from the processes of locating the linguist. This option can dramatically improve responsiveness of the platform and speed up the process of assigning the interpreter. To activate the option use HIDE INACTIVE option in control center under ASSIGNEMENT CONTROL CENTER tab.
Travel settings 2.0 - update addresses combining travel and service time
April 21, 2022 - Reading time: ~1 minute
This is a minor update affecting very specific conditions. This update only affects conditions when assignment has been completed within very short time and arrival travel time was shorted than minimum billable, while at the same time combined with departure travel time exceeded minimum billable. After update travel time is now correctly combined with service time.
On the Spot! improves accuracy of the data collection
April 21, 2022 - Reading time: ~1 minute
The latest update to ScheduleInterpreter® mobile application On the Spot! helps to address circumstances when interpreting assignment can't be completed. Special conditions include no show of the consumer, wrong language has been requested or when services of the interpreters are not required. This update allows interpreters to skip check out process, improving workflow and reducing the numbers of tasks necessary to complete the assignment. Application will automatically make adjustments to the work time based on data collected from the mobile device.