RingCentral joins the list of supported platforms
April 20, 2022 - Reading time: ~1 minute
We just added support for RingCentral, enabling all subscribers to start scheduling calls using web and VoIP services. Since 2020 ScheduleInterpreter has been building support for prescheduled interpreting services using third party conference platforms. The process improves the workflow and helps to centralize details for all participating parties. The services transitioned into virtual interpreting services (VIS) and offers independent price structure for billing and compensation.
Communication center - confirm interpreter with legal paperwork attached
April 20, 2022 - Reading time: ~1 minute
ScheduleInterpreter® completed upgrade of the communication center enabling new confirmation protocol. After interpreter is assigned to a request, a person who placed the request now can receive legal paperwork attached to a confirmation notification. While the body of the notification may contain details of the request, new option enables attachment of an electronic file that may be used as a contract or agreement. To activate option, use communication center assign tab and under customer tab select include request form check box.
Review center late time entry can be removed from QA process
April 19, 2022 - Reading time: ~1 minute
Every organization needs to control the way interpreting assignments are being validated for accuracy. When QA process does not require tracking of the manually entered late time, it can be turned off using organization-wide policy in the control center. Find review paperwork tab and select hide late time option.
Interpreting services modifiers and cancellation policies management
April 19, 2022 - Reading time: ~1 minute
Managing settings for interpreting services with any level of complexity becomes faster and more transparent. ScheduleInterpreter® continues to improve enterprise management tools offering enhanced templating process. This update affects modifiers and cancellation policies. Managing modifiers and cancellation policies for a group or category of accounts can be completed in just few clicks. Both options offer forensic reporting.
Financial transactions in the Journal
April 18, 2022 - Reading time: ~1 minute
ScheduleInterpreter® is in the process of completing structural updates to enable publication of the financial transactions in the assignment Journal. The updated version of the Journal will feature date and time when customer invoice has been created or deleted (voided). The Journal will also provide details on payments received or when payment is voided.
Account notes visible in scheduling form and control center
April 15, 2022 - Reading time: ~1 minute
Account notes tab is where you store important information pertaining to that particular account. They can be instructions for your Project Managers, for your vendors, and they can be automatically included in the comments of each request. Having immediate access to account notes is critical for scheduling, that's why ScheduleInterpreter® made them available in the scheduling form, both as a tab and, if needed, as a pop-up, as well as the control center of each assignment.
Compliance profiles based on modality
April 14, 2022 - Reading time: ~1 minute
Compliance profiles are a great tool for screening vendors and giving your clients piece of mind when it comes to compliant vendors. In addition to setting up compliance profiles at the account level, you can now select the modality for which the compliance profile will be required. In most cases, the compliance requirements for on-site interpreting are more stringent than the ones for remote services. With this new feature, the screening of vendors is a lot more precise, and in most cases the pool of vendors for remote services increases significantly.
More automation for rush and emergency interpreting assignments
April 14, 2022 - Reading time: ~1 minute
When project managers reschedule assignments can't be filled under rush or emergency conditions, ScheduleInterpreter® will review the new conditions and make necessary adjustments in the billing and compensation instructions. The platform takes in consideration requesting and billable accounts and relies on the ATP settings. This option works together with automated processing of rush and emergency rates and fees.