Latest update to ScheduleInterpreter® Compliance Center brings full reporting capabilities and allows interpreters manage their own compliance records and supporting documentation. Review and approval process remains in the hands of compliance officers, designated to ensure quality and accuracy of the information.
Virtual interpreting services
September 1, 2021 - Reading time: ~1 minute
virtual interpreting services (VIS) is rolled out
One of the highly anticipated infrastructure updates to ScheduleInterpreter® is now completed and available to all subscribers of the platform.
With various services requiring the presence of the interpreter moving rapidly to online or virtual delivery method, the need to manage scheduling and financial records is new reality for language service providers.
Using VIS as a modality enables simplified scheduling and allows utilization of nearly 60 various platforms. Interpreters can be compensated and customer accounts billed for the services differently than traditional on-site, phone or video services. Automated tools ensure VIS, as a modality, is activated when virtual platforms are being used to deliver the services.
Reminders to interpreters update
August 24, 2021 - Reading time: ~1 minute
An update posted to COMMUNICATION CENTER helps to define how much back in time the assignments, interpreter did not send the paperwork for, will be scoped. With new options vendors are not going to be reminded if assignments were submitted and now outside of the allowable period for submission.
Intervals are predefined as 1 through 6 days, 1 through 3 weeks, 1, 2, 3, 6 months and 1 year.
Block services
August 21, 2021 - Reading time: ~1 minute
block services add more flexibility
Block services are provided under special contractual conditions and can be both, billed and compensated using rates other than regular.
Assignments can now be flagged as block services. Customer accounts and vendor profiles can be configured to include block services rates. Option to allow the use of interpreters who provide services using regular rates only, should improve the fulfillment metrics.