From Manual to Automated: Centralizing Your VRI/OPI Billing and Vendor Payments
August 27, 2025 - Reading time: 150 minutes
For language service providers (LSPs), the world of remote interpretation, specifically VRI (Video Remote Interpreting) and OPI (Over-the-Phone Interpreting), is a powerful growth engine. But as you expand your remote services by reselling from various larger providers, you quickly run into a major challenge, the administrative chaos of billing and payroll.
Each provider sends you a different report, often in a unique format. Your team must manually reconcile large volumes of vendor reports, cross-reference it with your client's unique rate structures, and then meticulously create invoices and track costs. This fractured process leads to procedural inconsistencies, a lack of standardization, and an astronomical number of human hours spent on what should be a simple task.
It's a system ripe for error, costing you both time and money.
The Flow Platform Solution: Centralized Billing and Payroll
The Flow Platform was built to solve these exact pain points. We've created a centralized hub that automates and structures your entire VRI/OPI billing and payroll workflow, regardless of how many providers you partner with.
Our core solution is a powerful import engine. You simply upload a report file from your vendor, typically a CSV document, and the Flow Platform takes over. It automatically:
- Identifies the customer, matching the service to the correct client in your system.
- Applies the correct rate structure, calculating costs and revenue based on your pre-set agreements.
- Creates a billing entry, accurately placing the call details on your schedule.
- Generates customer invoices with unmatched precision, ready to be sent.
- Tracks provider costs, ensuring you have a clear picture of your expenses.
What once took an accounting team hundreds of hours each month can now be completed in minutes. This level of automation is a game-changer for your bottom line.
Beyond Automation: Analytics and Financial Integration
Centralizing your billing and payroll data does more than just save you time on invoicing. It transforms your ability to understand and grow your business. With all transaction data in one place, you can leverage the Flow Platform's advanced Report Center to gain powerful insights. Our recent updates with dynamic charting capabilities allow you to visualize trends, analyze profitability by customer or service, and make data-driven decisions.
And for seamless financial management, the Flow Platform can synchronize all your transaction data directly with leading platforms such as QuickBooks and NetSuite. This integration ensures your financial records are always accurate and up-to-date, eliminating the need for manual data entry and reconciliation.
The result is a highly structured, accurate, and efficient billing process that scales with your business. Stop spending valuable human hours on fragmented processes and start focusing on what really matters: your growth.
Standard processing of the billable data
- Manual processing each vendor/provider's report at each step
- Time consuming
- Prone to errors
- Lack of centralized operational data
- No analytics or reporting
Flow Platform processing of the billable data
- 100% automatic
- Minimal or no time requirements
- 100% error-free
- Direct access to operational data by management team and customers
- Full analytics with dashboards, advanced reports and charting
- Centralized invoice delivery
- Intuit QuickBooks, Oracle NetSuite and other financial platforms integration
- Fully white-labeled
