New Incident Statistics Now Available in Report Center
May 21, 2025 - Reading time: 4 minutes

Powerful update to the Flow Report Center is now available: enhanced incident statistics designed to give operational teams deeper insight and greater control over incident analysis. With this latest update, the Incident Reports now include comprehensive metrics to help you understand not just how many incidents are happening—but when, where, and with whom.

Key new features include:

  • Lead Time Tracking: Measure the time from incident detection to resolution. This critical metric helps teams evaluate responsiveness and improve operational efficiency.

  • Time-of-Incidence Classification: Identify patterns in incident timing—whether they’re occurring during peak hours, off-hours, or weekends—helping to uncover root causes and improve scheduling or support coverage.

  • Vendor Incident Breakdown: Quickly identify which vendors are generating the most incidents. This allows for better risk management, accountability, and decision-making when it comes to partnerships.

Flexible Filtering & Exporting

The updated report supports:

  • Custom Time Periods: Analyze trends across days, weeks, or months to spot spikes or improvements over time.

  • Vendor-Specific Views: Filter the data to focus on individual vendors, or compare performance across multiple providers.

All report data can be exported for use in third-party tools. Supported formats include:

  • Microsoft Excel (.xlsx) for in-depth analysis and custom visualizations.

  • Adobe PDF for easy sharing and presentation-ready summaries.

Why It Matters

These updates are built to empower your operations team with the insights needed to:

  • Optimize incident response workflows

  • Strengthen vendor accountability

  • Improve overall service quality

Ready to take control of your incident data? Head over to the Report Center and explore the new statistics today.

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