Smarter Customer Billing Now Available on the Flow Platform
April 9, 2025 - Reading time: 3 minutes

A major upgrade to customer billing in the Flow Platform - giving your organization more transparency, control, and accuracy when invoicing clients. Many organizations in the healthcare, and legal sectors operate around time-based billing models, where the time of day can impact service rates. Until now, accounting for these variations often required manual tracking, custom logic, or time-consuming billing reviews. With this update, Flow brings time-of-day sensitivity directly into the billing engine, making it easy to define rate periods and apply them automatically to every billable event. This level of precision ensures your clients are billed fairly and accurately - based on agreed-upon rate structures that reflect the true value of services delivered across any time window.

You can now:

  • Define custom billing periods (morning, business, evening)

  • Apply rate differences based on time of service

  • Automate time-to-rate mapping for every scheduled event

  • Eliminate manual adjustments and reduce billing errors

This ensures clients are billed accurately, based on when services occurred - not just how long they lasted.

Powered by AI and Prompt Engineering

This enhancement isn’t just a configuration change. It’s powered by AI-driven logic using prompt engineering, the same technology that powers our new vendor compensation feature. The system intelligently assigns correct time blocks and rates to each service record, making sure every invoice reflects the real value delivered.

Designed for High-Stakes Industries

Whether you're providing interpreters in hospitals, managing court appearances, or supporting enterprise clients with multilingual needs, this update helps ensure that billing aligns with contractual terms and time-sensitive pricing models.

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