July 4 through July 11 '22 - week of bug hunting

July 11, 2022 - Reading time: ~1 minute

We resolved number of bugs resulting from old structure of the mileage rates. This includes multiple rates stored under account profile and their population using ATP rules. Several updates were posted to address special event conditions in the review center. No pay, cancelled billable and vendor approval statuses are now taken in consideration while showing results in the dashboards as well as statistical reports in the calendar and account selection under review center. Financial module was revised to introduce minor improvements in speed.

Financial module update - vendor compensation extra time issue has been addressed

June 30, 2022 - Reading time: ~1 minute

Under very specific conditions, when interpreting services are provided using VRI modality but compensation is being paid based on onsite (OSI) modality and the assignment time crosses time brackets while being shorter than estimated time, ScheduleInterpreter® now correctly addresses the increment. The issue may have affected less than 0.001% of total assignments and has been resolved with this update.

ADP payroll update addresses the issue with travel time

June 21, 2022 - Reading time: ~1 minute

An update is posted to prevent travel times of vendors to be omitted in the ADP payroll data file.  The issue surfaced after an internal update that improved code referencing for statistical and reporting purpose. No need to make any changes.  Proceed with usual processes or create data file for a given period.

June 6 - June 10 '22 bug hunt

June 10, 2022 - Reading time: ~1 minute

This week we traced and made some updates

  • Manual coordinates - they now become final in the platform and mapping module will not override them in the future
  • Vendor invoices - platform will validate if the last payment has been voided and use numbers resulting from data submitted by the interpreter

Vendor center and rates update

June 2, 2022 - Reading time: ~1 minute

Vendor center update brings accurate ordering of the time slots for all rates and modalities. Prior to update weekdays and weekends, and start and end times of each time slots were affected by rate updates and their order was accurate.

Vendor center update for secondary address

April 29, 2022 - Reading time: ~1 minute

Vendor center update resolves secondary address of the vendor not being updated when is not created using import option. Manual updates and creation of new secondary address for the vendor are now working as expected.

Account center update resolves modifiers and cancellation policies roll out

April 29, 2022 - Reading time: ~1 minute

This update addresses the issue related to removal of the modifiers and cancellation policies for the source account. After applying modifiers and cancellation policies, the originating account retains previously configured settings, allowing further roll out without the need of settings up new parameters.

Account center - OPI services reset process update

April 25, 2022 - Reading time: ~1 minute

Account center offers options to easily configure or reset rates for different modalities of the services.  This update restores option to reset all custom over the phone (OPI) service rates to the corporate default rate.  One click allows to reset all rates for all services.