Affected services on March 19, 2023 (updated)
March 19, 2023 - Reading time: ~1 minute
At 2:00 am US Central Time, Otava, cloud provider ScheduleInterpreter® is using for the platform and infrastructure, restarted all servers. The reason for this incident is investigated. Previously, ScheduleInterpreter servers were operating for nearly two years without restarts. This is not related to the server migration. New server configuration is still pending and restart forced new server to go into non-responsive state. This affected the following platform services: Journal, Maps, Vendor Route and Bundle 2.0.
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ScheduleInterpreter® billing process update for subscribers
March 18, 2023 - Reading time: ~1 minute
In response to the rising number of prescheduled remote interpreting assignments and integration with various third-party platforms, ScheduleInterpreter® updated the accounting bot, responsible for invoices our subscribers receive every month. Starting March 2023, billing will be completed with an update of each assignment meta data. This will help to trace the invoice number and date of billing. New bot enables issuance of credits and debits for the assignments that changed their status later in time. The first affected month is February 2023.
Account center update enables EDI units based pricing
March 17, 2023 - Reading time: ~1 minute
EDI is a form of electronic transactions, completed between ScheduleInterpreter® and third party platforms. This format is often used for Medicaid and Medicare billing processes. It also offers unit-based pricing model, as a replacement of minute- or hour-based model. This update allows to configure billing structure for the customers that accept invoices via EDI. Rates can be configured for on-site and remote services and offer language specific charges in global or exclusive lists. Option is available immediately in ACCOUNT CENTER under RATES AND POLICIES.
Journal update offers compact layout and review center changes
March 16, 2023 - Reading time: ~1 minute
ScheduleInterpreter® Journal received next update and can now be viewed in extended or compact layout. Compact layout is designed to remove visual components and focus on details, while preserving full functionality. Another update includes details of modifications completed by interpreter after submitting initial details or in the REVIEW CENTER by the QA personnel. All changes are available without making any additional configuration changes.
Recruitment update
March 16, 2023 - Reading time: ~1 minute
Recruitment center update restores interpreter details functionality. This feature was affected by the roll out of the new maps. Improvements made to the zip code and language search options. Overall performance improvements made to allow larger lists of vendors from around the world to be shown.
Clone and edit requests now work correctly with consumer center
March 15, 2023 - Reading time: ~1 minute
When CONSUMER CENTER is activated and interpreter is assigned to a request, editing such request with special conditions may lock out all languages in the selected field. If such request is edited or cloned, the target language is either removed or is not populated. This update helps to resolve the issue, by enforcing validation of all requirements and providing extra layer for data accuracy verification. In case any part is missing or is not correctly submitted, the lockout will be removed.
ScheduleInterpreter® Community code is removed from the platform
March 15, 2023 - Reading time: ~1 minute
ScheduleInterpreter® Community reached the end of life in 2022. It is replaced with Engage and Connect. This week development team removed all references from platform and security certification was completed. The preparation to bring ScheduleInterpreter® Docs into the platform is underway and we are looking forward to welcome everyone into this integrated solution.
iSign entries are now available in the Journal
March 15, 2023 - Reading time: ~1 minute
After completing implementation of the iSign for virtual events, ScheduleInterpreter now provides access to all entries completed through the iSign. This includes notification messages to the customer or on-site contact person, notification to the interpreter, validation and certification entries, including the IP address and GEO location of the IP address.