ScheduleInterpreter® completes connector to synchronize customers and vendors with workday
August 15, 2022 - Reading time: ~1 minute
Workday continues to be considered by enterprise language service providers as platform of choice. This update enables synchronization of the vendor profiles. This is now possible with newly added secure cloud storage and connector option. Cloud storage and connector is managed by ScheduleInterpreter®. Synchronization can be completed securely in three different ways: scheduled, on-demand and data change. The profiles of the linguists can now be maintained by the financial team completely outside of ScheduleInterpreter®, reducing the need to operate multiple products to complete financial transactions.
Operations team can now manage time off for interpreters
August 13, 2022 - Reading time: ~1 minute
Time off for interpreters has always been a private option, available to linguists only under their personal profiles. With new requirements from ScheduleInterpreter® subscribers vendor center has been updated to enable operations team to add new periods for time off, and remove those that were set previously. All records maintain forensic logging to provide analytics for human resource professionals and reporting for management. Feature is available to all subscribers effective August 13, 2022.
Interpreting assignment control center is updated with focus on "no match" interpreters
August 12, 2022 - Reading time: ~1 minute
This assignment control center update helps project managers (PM) to focus on what's important . Selecting qualified linguist faster with more accuracy is now more intuitive. Two categories of interpreters have been reallocated to no match group. First category is those who do not meet requirements of the gender. Second category is interpreters who took time off and provided their schedule for automated screening. Custom broadcast now provides color coding for categories of interpreters who are in no match group.
Interpreting assignments across multiple departments, clinics or offices can be grouped for billing
August 11, 2022 - Reading time: ~1 minute
This update improves automated billing of the customers with complex organizational structures. At its core, update enables the use of the default purchase order (PO) number for each departments, clinic or office as a grouping factor. While schedule can be maintained by the operational team and remain unchanged from the management perspective, billing process can be streamlined and remain fully automated. All interpreting assignments completed for business units with identical default PO are grouped during invoicing process, allowing accounting office to create invoices tailored towards the customer requirements. Default PO can also be used as a cost center. Option is available in account center and can be activated for each individual account.
Vendor notes are now available in compliance center
August 11, 2022 - Reading time: ~1 minute
Compliance center is one of the most popular features of ScheduleInterpreter®. The main functionality of compliance center is to simplify and standardize complex processes, and enable maintenance of the business profiles by the linguists. Every organization maintains internal profiles for all their vendors. This update brings vendor's notes into the compliance center, offering more details to the profile reviewer. Vendor's notes can be updated with most current information.
Vendor hire/start and fire/end dates formatting
August 11, 2022 - Reading time: ~1 minute
This update affects vendor center and US-based formatting of the dates for when interpreter was hired and started working and the date the interpreter was fired or ended the working relationship with the organization. Some manual updates might be required for dates that were previously manually added in incorrect format.
ScheduleInterpreter® Azure AD SSO delivers enterprise level user management
August 10, 2022 - Reading time: ~1 minute
Unique functionality of ScheduleInterpreter® can now be tightly integrated with our subscribers' information technology departments and systems using Microsoft Azure AD. Managing users and access rights with Single Sign-On (SSO) is now simpler and more transparent. Organizations can activate Azure AD integration to simplify the process of logging in. The platform allows self-registration for authorized users. Profile activation and access rights approval can be completed in the control center. ScheduleInterpreter® helps to keep everything organized by sending notifications to user administrators and individuals registering to access the platform.
ScheduleInterpreter® VDO aims to replace traditional OPI in healthcare and courts
August 8, 2022 - Reading time: 3 minutes
Miami Beach, Florida, USA :: August 8, 2022 :: ScheduleInterpreter.com, Inc. announced today the release of the latest version of ScheduleInterpreter® VDO, a fully integrated framework to deliver remote interpreting services. The current release offers first-in-industry delivery of voice only and video remote interpreting without the need to use an application or login requirements. Removing such requirements positions ScheduleInterpreter® VDO as the only disruptive technology on the market to replace traditional OPI delivery methods. The process allows full data collection, enabling customer acquisition and post-service analytics. Read more