Session timer is added for OPI interpreters
March 8, 2023 - Reading time: ~1 minute
Update helps interpreters collecting details of assignments to continue see the length of their session. Update also adds ability to alter content of the initially collected details, including first and last name of the consumer, provider, account, notes and others. Feature is available instantly and no configuration changes are required.
Forms designer enables hiding the address block
March 8, 2023 - Reading time: ~1 minute
FORM DESIGNER is updated to offer hiding of the address block. Address block includes two lines of actual address, city, state or province and postal code. Option also removes the selection of the country. This can be used for organizations offering remote services using virtual settings with platforms such as Zoom or MS Teams. Any customer account regularly prescheduling remote services can also be configured with hidden address block to simplify data entry.
Import ID is added to find assignment
March 8, 2023 - Reading time: ~1 minute
Find assignment is enhanced with new option to display import ID coming from 3rd party platforms such as EPIC or Cerner, or when used while importing the scheduled using the siConnector. Option can be activated using personal preferences under MY SETTINGS tab.
iSign for virtual interpreting services is available in BETA
March 7, 2023 - Reading time: ~1 minute
iSign is a set of tools allowing to simplify and automate validation and QA process. At its core is an in-house developed technology enabling customers and vendors to work together with operational team to quickly and efficiently validate completed interpreting assignment. Both, requester or a designated contact person receive secure e-mail with digital token and can fill out required fields, including time worked, notes and rating of the interpreter.
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Preparing to restart publishing updates in real time
March 7, 2023 - Reading time: ~1 minute
Last 5 months were very busy for our team. We are preparing blog to become active again with daily updates. There are several new items that will be added to the platform in general and we can't wait to share them with you. Meanwhile, we have a new artist in residence - Midjourney, an AI tool to help us visualize the content, make it more entertaining and colorful.
Modality is now listed in OTS calendar
October 4, 2022 - Reading time: ~1 minute
It is important for your interpreters to know the modality of an appointment right away, that way they can provide their availability or accept a job without having to dig deeper for additional information. With the new update, modality (on-site, video, phone, or virtual) is listed right in the OTS calendar, next to the target language.
Multiple updates to various modules of the platform
September 11, 2022 - Reading time: ~1 minute
This week starts with number of important updates across multiple modules in ScheduleInterpreter®. New option preventing interpreters to accept the assignment using On the Spot!, when it overlaps with another assignments on their schedule. This can be activated and deactivated using CONTOL CENTER. Members of the administrative team can add non-service expenses in the REVIEW CENTER when assignment was flagged as cancel billable. Option to display only account or sub account name on the calendar. REVIEW CENTER was updated with option to add name of the 3rd party billable account and the consumer name.
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Communication center update
September 8, 2022 - Reading time: ~1 minute
Communication center is one of the most vital parts of ScheduleInterpreter®. Every month the platform broadcasts tens of millions of communication items including emails, text messages and push notifications. Emails now can be formatted using convenient tools offering precise layout for better branding. Font formats, coloring, alignments, lists, font sizing and much more are now available for administrators to design the content. Traditional keyword tags are still available to auto-populate the content.
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