Improving scheduling interpreter process
July 21, 2022 - Reading time: ~1 minute
Designing the most optimal processes takes time. Some ideas are very obvious and some require input from someone else. New options are added to set default estimated time. When majority of assignments are scheduled with specific minimum estimated time, that time can now be preset across entire organization. Update to control center includes option to set both, hours and minutes to be automatically populated when request for interpreter is being created. The numbers can be adjusted by the requester using the dropdown controls.
Consumers' profiles are now accessible in all accounts with a single click
July 19, 2022 - Reading time: ~1 minute
Many American Sign Language (ASL) interpreting service providers and healthcare organizations focusing on personalized care and matching interpreters with their patients or consumers can now activate consumer profiles for all accounts or departments. This provides excellent option to instantly populate consumer data in the interpreter request form, avoid errors in selecting services or language an ensure preferred interpreters are always used as tier one.
Consumer center update focuses on insurance data and performance
July 19, 2022 - Reading time: ~1 minute
With more enterprises expanding their use of ScheduleInterpreter® consumer center to collect more details and improve their clients' experience with the services, we completed an update that focuses on insurance details. New set of data stored in the platform enables extensive and more accurate use of the consumer details in various industries, including workers' compensation, healthcare and social services. Second update dramatically improves performance when locating a specific consumer for large scale enterprises that provide specialty services. This update makes working with tens of thousands of records virtually instant.
ATP expiration is added to the enterprise tools
July 18, 2022 - Reading time: ~1 minute
ScheduleInterpreter brings many convenient and easy to use tools for enterprises to manage their customers. The latest tool added to the collection is expiration of the current active time period (ATP). When the need to change to the pricing structure of the account is immediate and current ATP have not yet expire, new tool enables process of settings alternative expiration date. This level of flexibility enables better customer services and brings much needed controls into the pricing process. ATP expiration is available for all modalities.
Locations are now part of duplicate interpreting request prevention
July 15, 2022 - Reading time: ~1 minute
What is good for science may not always be good for interpreting services management. This update introduces duplicate prevention for assignments scheduled at common locations. Update especially important for organizations managing requests for legal proceeding with multiple parties being involved and for healthcare organizations where the same patient can be scheduled for multiple procedures. The process of scheduling interpreter remains the same with accounts settings enhanced with location validation. When the same or another department of account is scheduling interpreter for the same locations and other parameters, such as name of a consumer match, ScheduleInterpreter® will issue a warning with option to override it.
Update to schedule interpreter form
July 14, 2022 - Reading time: ~1 minute
Schedule interpreter form received the boost with all BETA options moving into production status. This includes separation of the requesters and accounts as well as splitting large scale enterprises into selection of the main and sub accounts. More visual enhancements are added to help configuration to be simpler and intuitive. As always, all settings are personalized and offer customization of the work environment for each member of the team.
Viewing notes for request, service and bill to accounts can be personalized
July 13, 2022 - Reading time: ~1 minute
ScheduleInterpreter now provides comprehensive personalized option to review notes for all accounts during scheduling process. Project managers and members of the administrative team can customize layout based on their personal preference and in some cases their hardware. New options include traditional tab based layout, pop-up option and now side-by-side review. The update provides excellent opportunity to utilize procedures established for complex accounts without the need to reach for notes or the use of other applications.
Metadata is coming to ScheduleInterpreter®
July 12, 2022 - Reading time: ~1 minute
With growing demand of utilizing extended data in interpreting services, ScheduleInterpreter® starts rolling out the framework that enables collection of the metadata. Metadata is an additional layer of information, helping to enhance data already collected. All settings can be completed in the control center, under the lists meta tab. First member of the family is case type. It is available in interpreting request form designer and can be added to the intake process.