April 27, 2022 - Reading time: ~1 minute

Subscribers of ScheduleInterpreter® will be able to unlock enterprise features of Microsoft® Azure Active Directory (AD). This is the first time interpreter management platform provides secure and industry proven methods to manage staff, vendors and customers using third-party solution. Services include authentication and user profiles configuration, management of the access levels and direct communication. Integration also provides instant onboarding of organizations with tens of thousands of employees, using complex hierarchy of multiple locations, departments and business units. Large scale enterprises, healthcare networks, courts and K-12 education will benefit from Azure AD integration.

April 26, 2022 - Reading time: ~1 minute

This update targets the speed of displaying the content of the interpreting assignment Journal. With growing footprint of the meta data collected for each assignment and more detailed logging of the events and actions, the Journal now uses different technology to store, process and display information on the screen. No updates or options need to be activated to start using updated version of the Journal.

April 26, 2022 - Reading time: ~1 minute

Traditionally, many organizations are using filters in the calendar view to narrow down list of vendors, accounts or languages to make processing of interpreting assignments easier. This update switches to using machine learning technology that analyzes in real time the use of accounts, vendors or languages and provides optimized listings to filter. This update should improve overall performance of the cards and table calendar views.

April 26, 2022 - Reading time: ~1 minute

To help management teams better track interpreting assignments that were not filled due to lack of resources, ScheduleInterpreter® now provides transparent and fully automated workflow to trigger incident reporting when project managers flag assignments as "no vendor." Follow up and validation steps remain mandatory, enabling centralization of the process with ability to audit all records.  Activate incident report on no vendor option is available in control center under schedule and cards view.

April 25, 2022 - Reading time: ~1 minute

ISO reporting is being renamed into incident reporting to better reflect the use and purpose of the process. Designed as a core component of ScheduleInterpreter® platform, incident reporting was specifically useful for enterprises seeking ISO certification. As ISO reporting functionality expanded and providers in enterprise, medical and government interpreting sectors implemented the process, the name change became obvious. Within next few weeks all user interface components will be renamed from ISO reporting to incident reporting.

April 25, 2022 - Reading time: ~1 minute

Account center offers options to easily configure or reset rates for different modalities of the services.  This update restores option to reset all custom over the phone (OPI) service rates to the corporate default rate.  One click allows to reset all rates for all services.

April 25, 2022 - Reading time: ~1 minute

This is a minor update for those who operate using branch management.  To ensure accuracy of the information displayed in the assignment control center, all interpreters not operating in the territorial branch are removed from the results in all categories.  This will further improve resource allocation process and prevent possible assignment of the interpreter who is not authorized to operate within a particular branch. This update only affects on site interpretations.  All remote services can be rendered across multiple branches.

April 25, 2022 - Reading time: 2 minutes

After nearly two years of hard work we are ready to release the Flow, next generation of the management tools built on top of ScheduleInterpreter® platform.  The first member of the Flow family is the calendar.

Flow Calendar is incorporating inputs from thousands of people who use ScheduleInterpreter® platform on a daily basis.  With volume of interpreting assignments rising, we focused on performance and scalability. We also included privacy tools to address screen sharing during conference calls. Read more