Account notes visible in scheduling form and control center
April 15, 2022 - Reading time: ~1 minute
Account notes tab is where you store important information pertaining to that particular account. They can be instructions for your Project Managers, for your vendors, and they can be automatically included in the comments of each request. Having immediate access to account notes is critical for scheduling, that's why ScheduleInterpreter® made them available in the scheduling form, both as a tab and, if needed, as a pop-up, as well as the control center of each assignment.
Interpreting - using surcharges to control rising prices
April 14, 2022 - Reading time: 3 minutes
As economy is continuing to recover from COVID-19 and world events bring additional pressure, we starting to see price increases for goods such as cars, furniture and groceries. Considering service industries, and interpreting specifically, were hit a lot harder by COVID-19 pandemic, it takes longer to recover in general. Yet, with recovery, the inflation will likely start to show itself in interpretation. Read more
Compliance profiles based on modality
April 14, 2022 - Reading time: ~1 minute
Compliance profiles are a great tool for screening vendors and giving your clients piece of mind when it comes to compliant vendors. In addition to setting up compliance profiles at the account level, you can now select the modality for which the compliance profile will be required. In most cases, the compliance requirements for on-site interpreting are more stringent than the ones for remote services. With this new feature, the screening of vendors is a lot more precise, and in most cases the pool of vendors for remote services increases significantly.
More automation for rush and emergency interpreting assignments
April 14, 2022 - Reading time: ~1 minute
When project managers reschedule assignments can't be filled under rush or emergency conditions, ScheduleInterpreter® will review the new conditions and make necessary adjustments in the billing and compensation instructions. The platform takes in consideration requesting and billable accounts and relies on the ATP settings. This option works together with automated processing of rush and emergency rates and fees.
Find vendor update
April 14, 2022 - Reading time: ~1 minute
Find vendor is one of the most used option in ScheduleInterpreter®. This update restores functionality to accurately locate interpreter speaking specific language. Selecting only language does not require geo location of any type and provides list of interpreters and world map with their locations.
Interpreter availability - user interface improvements
April 13, 2022 - Reading time: ~1 minute
Every time when one or group of assignments are being scheduled using ScheduleInterpreter®, interpreters can respond with their availability using computer or mobile device. In-depth research identified some cases when mobile device or computer can post multiple responses. In some cases response can be caused by "double click" of a mouse and in some cases mobile device handling of the touch event. In rare scenarios, this behavior created conflicting entries in the Journal. An update improves response options and eliminates a possibility of an error.
Vendor rate and compensation adjustment notifications can be enabled in Communication Center
April 13, 2022 - Reading time: ~1 minute
Sometimes it can be challenging to fulfill requests, either because of rare languages, distance, compliance requirements and so much more. We understand that there are instances when you have to re-negotiate rates or offer last minute monetary incentives to your vendors for certain assignments. ScheduleInterpreter® not only allows you to do that, but it gives you the option to send automated notifications to vendors, via email, OTS push notification, or text, informing them of the rate or compensation adjustment. PMs are busy, they may forget or not have the time to communicate the adjustment right away. Communication Center takes care of that and also makes an automated entry into the Journal.
Review center - option to hide cancelled billable assignments
April 13, 2022 - Reading time: ~1 minute
Review center received minor update allowing to hide assignments flagged as cancelled billable. This option works together with vendors approval process. When activated, interpreters are required to approve all cancelled billable assignments before they are displayed in the review center for QA process. The option can be activated in the control center.