Interpreting incident report
June 7, 2022 - Reading time: ~1 minute
Incident reporting for interpreting assignments received major upgrade. Starting June 7, 2022 management team can add any entries and link them to the vendors who may have been removed from the assignment. In addition, entry made for a vendor who was removed from the assignment later will also be stored and reported unchanged. All subscribers have access to the feature effective immediately.
Schedule interpreter form update
June 7, 2022 - Reading time: ~1 minute
Minor update improves selection process of the requester by providing instant access to first and last names and now to e-mail. Option can be configured using personal settings and will follow preferences any device under the same user profile. The option works when lists of users are separated from the customer accounts. E-mails are listed under scheduling, service and bill to accounts.
ScheduleInterpreter Community will stop working on December 31, 2022
June 6, 2022 - Reading time: ~1 minute
With upcoming update to Engage, ScheduleInterpreter.com, Inc. announces that ScheduleInterpreter® Community will stop working on December 31, 2022. Community has been a great platform for all of us for almost 7 years. Today it exhausted its use and with upcoming Engage updates better tools that addresses the needs of our subscribers will be available. The sunsetting is divided into two stages. Starting July 1, 2022 all active use of Community will stop and content will be available in read only format. All subscribers will be transitioned to new version of Engage. After December 31, 2022 current version will no longer be available.
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Tasks completed using On the Spot! are now in Journal 3.0
June 6, 2022 - Reading time: ~1 minute
This update enables real-time data streaming from On the Spot! mobile application into the Journal. All tasks completed On the Spot! during interpretation can be seen with corresponding time stamp, name of the authorized person representing the client and comments from all participating parties. Each task is highlighted in the entry and feature unique On the Spot! icon.
New Engage is coming on June 15, 2022
June 6, 2022 - Reading time: ~1 minute
Engage is a secure, cloud-based project management platform maintained and operated by ScheduleInterpreter.com, Inc. On June 15, 2022 new version of Engage will be released to all our subscribers. New tools focus on improving key factors of engaging subscribers of the platform and management and development teams of ScheduleInterpreter.com, Inc. Subscribers of ScheduleInterpreter® platform can use Engage for internal projects, replacing commercial products such as Trello, Asana, Jira and others.
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Review center update for service and bill to accounts
June 4, 2022 - Reading time: ~1 minute
In 2022 ScheduleInterpreter® started to offer additional features to manage more complex assignments. The list of features included service account and person associated with the request, and direct invoice recipient. These features change the way assignments can be managed and accessed by representatives of the multiple client accounts. Review center has been updated to provide QA personnel with these details without the need to review any additional documentation.
Availability reporting with On the Spot!
June 3, 2022 - Reading time: ~1 minute
On the Spot! application allows your vendors to receive updates about new and upcoming assignments, respond with their availability, maintain their schedule, complete assignments, obtain electronic signatures, provide feedback, and collect experience rating. Recent update prevents vendors from responding not available once they are assigned to an appointment. If trying, system will inform vendors to refresh their page and review their schedule.
Vendor center and rates update
June 2, 2022 - Reading time: ~1 minute
Vendor center update brings accurate ordering of the time slots for all rates and modalities. Prior to update weekdays and weekends, and start and end times of each time slots were affected by rate updates and their order was accurate.