May 29, 2022 - Reading time: 7 minutes

Journal 3.0 is out to all subscribers with wealth of new features. ScheduleInterpreter® team spent extra time to work on user interface, paving the way for what is coming to other modules of the platform.

There are power tools everyone loves and uses all the time. ScheduleInterpreter® Journal is the second most used feature of the platform.  It contains detailed entries for each interpreting assignment in chronological order.  Users of the platform can add entries to the Journal. The entries can be used in report center, communication center and financial module. Read more

May 20, 2022 - Reading time: ~1 minute

Language usage report allows you and your customers to see the amount billed for each service, for the time period specified. Recent update fixes the discrepancy between the Operations status report and Language usage report, accurately displaying a breakdown by business hours, weekends, nights and weekends, and total billed by language. The report can be viewed in browser, downloaded to an excel file, or printed. 

May 16, 2022 - Reading time: ~1 minute

With upcoming release of Journal 3.0, ScheduleInterpreter.com, Inc. announces that current version of the Journal will stop working on December 31, 2022.  Process sometimes referred as sunsetting is divided into two stages. Starting June 1, 2022 all development of new features will stop.  Both, legacy and current version 3.0 will continue to function side by side.  After December 31, 2022 current version will no longer be available.

May 5, 2022 - Reading time: ~1 minute

In today's rapidly changing world, businesses and organizations often have to update their processes and operations, in order to adapt and meet their stakeholders' needs, internal or external. In the interpreting industry, that often means changes to service rates, travel and mileage rates, surcharges, and billing settings in general. With this new feature added to Account Center, ScheduleInterpreter® allows you to recalculate assignments that were completed and are either Ready for review or Ready for invoice. You can perform the update for one account, or for the entire family of accounts, including the main account and all sub-accounts. The process is fast and precise, and gives you instant results and peace of mind. 

May 2, 2022 - Reading time: ~1 minute

Control center now provides quick option to activate images in the assignment Journal. Images help PMs, customers and interpreters to easily share information that may not be easily transferred using text. For example screenshots or partially redacted documents. Option is now available to all subscribers of ScheduleInterpreter®.

May 1, 2022 - Reading time: ~1 minute

Working with hundreds or thousands of accounts is now easier. Export of accounts to Microsoft Excel file now includes unique bill/authentication codes. Bill/authentication codes can be configured per account or for large customers with unified calling protocols per language. Export option follows active time period and all changes associated with that. Update is available to all subscribers of ScheduleInterpreter®.

May 1, 2022 - Reading time: 6 minutes

Project managers play critical role by making ultimate decision when assigning a linguist to a request. This decision affects corporate revenue, quality of service and many other aspects of operations. Organizations with high number of interpreting assignments and organizations working in the rapid response environment have practices of building large pools of professional linguists. This approach ensures high percentage fill rate and timely coverage. This also plays important role in building better customer experience and satisfaction. Read more

April 29, 2022 - Reading time: ~1 minute

Building complex structures of clients accounts or internal departmental structure is getting easier. Travel time rate settings joins service rates, modifiers and cancellation policies. All options can now be used for account templating or for application based on account type of manually selected group of accounts and sub accounts. Travel times are connected to the languages and offer active time periods for precise controls.