April 26, 2022 - Reading time: ~1 minute

To help management teams better track interpreting assignments that were not filled due to lack of resources, ScheduleInterpreter® now provides transparent and fully automated workflow to trigger incident reporting when project managers flag assignments as "no vendor." Follow up and validation steps remain mandatory, enabling centralization of the process with ability to audit all records.  Activate incident report on no vendor option is available in control center under schedule and cards view.

April 25, 2022 - Reading time: ~1 minute

ISO reporting is being renamed into incident reporting to better reflect the use and purpose of the process. Designed as a core component of ScheduleInterpreter® platform, incident reporting was specifically useful for enterprises seeking ISO certification. As ISO reporting functionality expanded and providers in enterprise, medical and government interpreting sectors implemented the process, the name change became obvious. Within next few weeks all user interface components will be renamed from ISO reporting to incident reporting.

April 25, 2022 - Reading time: ~1 minute

Account center offers options to easily configure or reset rates for different modalities of the services.  This update restores option to reset all custom over the phone (OPI) service rates to the corporate default rate.  One click allows to reset all rates for all services.

April 25, 2022 - Reading time: ~1 minute

This is a minor update for those who operate using branch management.  To ensure accuracy of the information displayed in the assignment control center, all interpreters not operating in the territorial branch are removed from the results in all categories.  This will further improve resource allocation process and prevent possible assignment of the interpreter who is not authorized to operate within a particular branch. This update only affects on site interpretations.  All remote services can be rendered across multiple branches.

April 25, 2022 - Reading time: 2 minutes

After nearly two years of hard work we are ready to release the Flow, next generation of the management tools built on top of ScheduleInterpreter® platform.  The first member of the Flow family is the calendar.

Flow Calendar is incorporating inputs from thousands of people who use ScheduleInterpreter® platform on a daily basis.  With volume of interpreting assignments rising, we focused on performance and scalability. We also included privacy tools to address screen sharing during conference calls. Read more

April 25, 2022 - Reading time: ~1 minute

As number of interpreters' profiles grow, that number may affect overall project manager's  experience with the platform.  Control center now allows to hide inactive vendors from the processes of locating the linguist. This option can dramatically improve responsiveness of the platform and speed up the process of assigning the interpreter. To activate the option use HIDE INACTIVE option in control center under ASSIGNEMENT CONTROL CENTER tab.

April 21, 2022 - Reading time: ~1 minute

This is a minor update affecting very specific conditions. This update only affects conditions when assignment has been completed within very short time and arrival travel time was shorted than minimum billable, while at the same time combined with departure travel time exceeded minimum billable. After update travel time is now correctly combined with service time.

April 21, 2022 - Reading time: ~1 minute

The latest update to ScheduleInterpreter® mobile application On the Spot! helps to address circumstances when interpreting assignment can't be completed. Special conditions include no show of the consumer, wrong language has been requested or when services of the interpreters are not required. This update allows interpreters to skip check out process, improving workflow and reducing the numbers of tasks necessary to complete the assignment. Application will automatically make adjustments to the work time based on data collected from the mobile device.