Vendor rate and compensation adjustment notifications can be enabled in Communication Center
April 13, 2022 - Reading time: ~1 minute
Sometimes it can be challenging to fulfill requests, either because of rare languages, distance, compliance requirements and so much more. We understand that there are instances when you have to re-negotiate rates or offer last minute monetary incentives to your vendors for certain assignments. ScheduleInterpreter® not only allows you to do that, but it gives you the option to send automated notifications to vendors, via email, OTS push notification, or text, informing them of the rate or compensation adjustment. PMs are busy, they may forget or not have the time to communicate the adjustment right away. Communication Center takes care of that and also makes an automated entry into the Journal.
Review center - option to hide cancelled billable assignments
April 13, 2022 - Reading time: ~1 minute
Review center received minor update allowing to hide assignments flagged as cancelled billable. This option works together with vendors approval process. When activated, interpreters are required to approve all cancelled billable assignments before they are displayed in the review center for QA process. The option can be activated in the control center.
Modifiers make it extremely easy to automatically apply adjustments to client and vendor rates
April 12, 2022 - Reading time: ~1 minute
Say goodbye to having endless language variations and manually applying rate adjustments based on the type of service (legal, medical, education, etc.), estimated duration (half day, full day), and even location. With Modifiers, you can now preset rate additions or deductions, apply them automatically or select them in the scheduling form, apply them to clients only, vendors only (1099 and/or W2), or both.
Vendor profile audit report - improves operations, equity and inclusion compliance with forensic level of details
April 12, 2022 - Reading time: ~1 minute
Managing interpreting services and interpreters is a complex task. It is exponentially harder to track and maintain changes in profiles of interpreters with project managers, HR personnel and operational teams often working hundreds or even thousands of miles apart. Vendor profile audit report is a tool developed by ScheduleInterpreter® team to assist its subscribers with identifying and tracking changes in vendors' profiles. It offers forensic level of details and brings ability to produce detailed reports for 3rd party reviewers or auditors. Audit reports are not available in any other platform or solution. in additions, vendor profile audit can be used by the enterprises to address complex topics of equity and inclusion compliance.
Schedule Interpreter gets lookup feature
April 10, 2022 - Reading time: ~1 minute
Schedule Interpreter process gets performance improvement by enabling a lookup of any text pattern across entire list of customer accounts or internal departments and personal profiles. Powered by an in-house search algorithms production tests demonstrated impressive speed. Results of processing over 1 billion records are instantly returned to the PM or staff member and can be used in scheduling by populating data for requesting, service or 3rd party billable accounts. The lookup functionality streamlines the process of locating an account that needs the services of interpreter. It is especially useful in large scale enterprises with complex client accounts or departments and high volume of personal profiles. Functionality is available effective immediately.
Assignment control center - vendor rates
April 9, 2022 - Reading time: ~1 minute
After update assignment control center accurately shows the rate for all vendors under specific conditions. This affects vendors using default enterprise rate and not having the skills required to complete the assignment. Prior to the update, when vendors responded with their availability and the requirements of the assignment were changed, the rate in the assignment control center was showing default enterprise rate matching the requested skills and not the skills of the vendor.
siConnector enhancements for Epic integration
April 6, 2022 - Reading time: ~1 minute
siConnector received several updates improving integration with EMR platforms and specifically Epic Systems. Updates can preserve data in ScheduleInterpreter®, altered as a result of the processes specifically designed to manage American Sign Language (ASL) and spoken language interpreters. When schedules are synchronized between ScheduleInterpreter® and EMR platforms, specific details of the interpreting assignment, such as notes, updated estimated time of the assignment and other critical data can now be different in each platform.
Expense items and surcharges
April 5, 2022 - Reading time: ~1 minute
Minor update removes expenses items with AUTOMATIC option set ON from submission of the assignments. The update only allows amounts configured in the vendor or customer center to be added to the vendor bill of customer invoice.