September 1, 2021 - Reading time: ~1 minute

virtual interpreting services (VIS) is rolled out

One of the highly anticipated infrastructure updates to ScheduleInterpreter® is now completed and available to all subscribers of the platform.

With various services requiring the presence of the interpreter moving rapidly to online or virtual delivery method, the need to manage scheduling and financial records is new reality for language service providers.

Using VIS as a modality enables simplified scheduling and allows utilization of nearly 60 various platforms.  Interpreters can be compensated and customer accounts billed for the services differently than traditional on-site, phone or video services.  Automated tools ensure VIS, as a modality, is activated when virtual platforms are being used to deliver the services.

August 24, 2021 - Reading time: ~1 minute

An update posted to COMMUNICATION CENTER helps to define how much back in time the assignments, interpreter did not send the paperwork for, will be scoped.  With new options vendors are not going to be reminded if assignments were submitted and now outside of the allowable period for submission.

Intervals are predefined as 1 through 6 days, 1 through 3 weeks, 1, 2, 3, 6 months and 1 year.

August 23, 2021 - Reading time: 2 minutes

ScheduleInterpreter.com, Inc. will enter translation management systems market by adding Pronto TMS to its portfolio of enterprise tools.

Pronto TMS is a cloud-based platform available through subscription program as part of ScheduleInterpreter® and as stand-alone service. Pronto TMS will be released before the end of 2021 with early access for qualified subscribers of ScheduleInterpreter®.

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August 21, 2021 - Reading time: ~1 minute

block services add more flexibility

Block services are provided under special contractual conditions and can be both, billed and compensated using rates other than regular.

Assignments can now be flagged as block services. Customer accounts and vendor profiles can be configured to include block services rates. Option to allow the use of interpreters who provide services using regular rates only, should improve the fulfillment metrics.

August 12, 2021 - Reading time: ~1 minute

ScheduleInterpreter.com, Inc. acquired courtinterpreter.directory domain to assist its subscribers on the state or federal level to manage all court approved and court certified interpreters and easily distribute their contact information through various channels.

State of Maryland will be the first court system to feature all of its interpreters through the courtinterpreter.directory portal. ScheduleInterpreter.com, Inc. plans to develop the portal to become the center point for court interpreters in the US.

July 28, 2021 - Reading time: 4 minutes

Access to Justice, Maryland Administrative Office of the Courts (AOC) receives National Association for Court Management (NACM) Award for Enhancing Justice. The MD AOC receives the award as a recognition of TRANSITIONING A STATEWIDE COURT SYSTEM TO USE INTEGRATED INTERPRETER MANAGEMENT SOFTWARE.

Congratulations to Pamela Ortiz, Esq., Director Access to Justice and Ksenia Boitsova, Court Interpreter Program Administrator and the entire team of AOC who work hard and continue to ensure equal access to justice for deaf and hard of hearing, and non-English speaking population of the state of Maryland.

In 2018 ScheduleInterpreter.com, Inc. and Maryland AOC embarked on a long term journey to transition the state of Maryland judicial system to the most secure and technologically advanced interpreters and interpreting management platform. ScheduleInterpreter.com, Inc. committed nearly 2 years of the development resources, to improve and automate the processes the state AOC had previously established. With a long checklist of tasks, ScheduleInterpreter.com, Inc. used its expertise in building customer-focused solutions and transformed ScheduleInterpreter® to enable the state of Maryland manage large scale interpretation services using unified solution with minimal resources.

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July 20, 2021 - Reading time: 6 minutes

ScheduleInterpreter.com, Inc. and Flawless Analytics (FA) completed integration of the analytical and business intelligence (BI) tools into ScheduleInterpreter® platform.

State of the market

Most of the enterprise tools producing visual representation of the big data, such as Tableau or Power BI, often require expensive subscription plans and an analyst to configure, design and implement processes to convert datasets into visual content. Such outsourced implementation comes with number of challenges as well. Allowing specific groups of users access data designated to them, known as role-based data access, and transferring sensitive information to a third party are two to start with.

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July 12, 2021 - Reading time: 4 minutes

ScheduleInterpreter® full integration with Intuit QuickBooks Online, delivers previously impossible workflow improvements and helps Language Service Providers (LSP) achieve new level of efficiency.

Automation

The entire integration process has been fully redesigned from ground up in 2021. This allowed ScheduleInterpreter® to deliver synchronization of accounting data previously unavailable in the desktop and online edition of QuickBooks. Subscribers can select from manual and automated modes. The entire process of synchronization has been moved into the background, enabling uninterrupted use of ScheduleInterpreter® platform. New notifications with easy to understand reporting are now part of the synchronization and are user aware, meaning the person who requested or completed the synchronization will receive an automated e-mail, when the task is completed.

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