iSign for virtual interpreting services is available in BETA
March 7, 2023 - Reading time: ~1 minute
iSign is a set of tools allowing to simplify and automate validation and QA process. At its core is an in-house developed technology enabling customers and vendors to work together with operational team to quickly and efficiently validate completed interpreting assignment. Both, requester or a designated contact person receive secure e-mail with digital token and can fill out required fields, including time worked, notes and rating of the interpreter.
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Multiple updates to various modules of the platform
September 11, 2022 - Reading time: ~1 minute
This week starts with number of important updates across multiple modules in ScheduleInterpreter®. New option preventing interpreters to accept the assignment using On the Spot!, when it overlaps with another assignments on their schedule. This can be activated and deactivated using CONTOL CENTER. Members of the administrative team can add non-service expenses in the REVIEW CENTER when assignment was flagged as cancel billable. Option to display only account or sub account name on the calendar. REVIEW CENTER was updated with option to add name of the 3rd party billable account and the consumer name.
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Communication center update
September 8, 2022 - Reading time: ~1 minute
Communication center is one of the most vital parts of ScheduleInterpreter®. Every month the platform broadcasts tens of millions of communication items including emails, text messages and push notifications. Emails now can be formatted using convenient tools offering precise layout for better branding. Font formats, coloring, alignments, lists, font sizing and much more are now available for administrators to design the content. Traditional keyword tags are still available to auto-populate the content.
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Account center enterprise tools and third party billable
September 7, 2022 - Reading time: ~1 minute
In a rush to get the updates to account center, several options were left behind. This update unifies the process of selecting third party accounts and enterprise tools to manage template accounts. New selections follow standardized layout and offer tiered structure for selection. User access account also updated using the same structure and offering unified experience for the administrative team.
Conditional access to ScheduleInterpreter is available for hospitals and courts
September 5, 2022 - Reading time: ~1 minute
Conditional access is a new security feature designed specifically for the healthcare providers and courts. It is part of Azure AD integration and helps to build an extra layer of protection without relying on a third party solutions. Administration team of the account can add several conditions that must be matched. Conditions can be custom tailored to the individual requirements of each organization and include administrative unit and group IDs, domain, tenant ID and the network. With new options in place, information security teams in the hospitals and courts can enable ScheduleInterpreter® Azure AD authentication and create specific requirements right within ScheduleInterpreter® account center.
Find interpreting assignment - performance makeover
September 2, 2022 - Reading time: ~1 minute
Working with thousands of vendors and customer accounts is now blazingly fast, thanks to performance upgrade arriving to find assignment option. This update helps enterprise customers with large scale operations to quickly navigate around find assignment option. Accounts also now have structured layout clearly showing the hierarchy and offer color coding. Fast search helps to easily locate accounts or vendors with similar names, helping to make selection more efficient.
Self assigned reporting is improved in the Journal
September 1, 2022 - Reading time: ~1 minute
Recent update improves report on self-assigned interpreters. A group of linguists can be awarded special status in ScheduleInterpreter® to help management team to reduce time required to coordinate the assignments. This group can accept interpreting assignments in addition to report their availability. The update makes reporting on accepted assignment cleaner and more user-friendly.
Q-Tags for vendors in combination with compliance profiles now accurately assign category
August 31, 2022 - Reading time: ~1 minute
This is a major upgrade for assignment control center. Under specific conditions, combining qTags and compliance profiles was incorrectly placing interpreters into the no match category, even after they were previously screened and received notification about an upcoming assignment. After upgrade interpreters are correctly assigned categories even when highly complex structures are built as combination of tags, qTags and compliance profiles.