Virtual interpreting service platform is now a custom field in On the Spot!
June 20, 2022 - Reading time: ~1 minute
After initial roll out of the virtual interpreting service details in On the Spot! it will now be a separate custom field and can be configured using account center. Custom label, sort order and stage of the interpreting assignment will define if interpreter has access to the information. The information includes platform name, phone, pin or password, and link. Currently we can only display the link and recommend the linguist to use e-mail notification with active link.
Assignment smaller minimum billable
June 17, 2022 - Reading time: ~1 minute
When you enable this feature, ScheduleInterpreter® compares the actual work time, account minimum billable, and assignment minimum billable. If work time is less than or equal to account minimum billable, assignment minimum billable can be used for billing. Assignment minimum billable can be set up either in the assignment Control Settings or Review Center.
Communication center gender and platform keywords
June 16, 2022 - Reading time: ~1 minute
Update brings two gender descriptive keywords apptVendorGenderRequest and apptConsumerGender to provide all particpating parties with options to be aware of gender specific interpreting assignments. Platform keywords, previously available in notifications after interpreter is assigned, now can be used in early communication with the client. All keywords are available in the help tray on the right side of the communication center.
Forensic reporting is available in Journal 3.0
June 15, 2022 - Reading time: ~1 minute
After completing migration of ScheduleInterpreter to capture forensic data, forensic reporting on changes completed in the review center is now available in the Journal 3.0. This update enables quick and simple review of all changes applied to the completed assignments after they were sent for quality assurance review. Report contains the name of the member of the administrative team of an interpreter, time stamp and the type of changes applied. Both, older and newer values are displayed to simplify revision process. This update is available immediately.
Forensic logging for completed interpreting assignments
June 14, 2022 - Reading time: ~1 minute
ScheduleInterpreter® completed migration to a new standard and will capture forensic level of details for all completed interpreting assignments. This includes change of the underlying data for the assignment with full logging capabilities. The results of the logging are formatted and can be accessed via Journal by the members of the administrative team. With forensic logging it is easier to review the workflows, identify inconsistencies and address possible errors in the processes.
Payment center - quickly review vendor financials
June 14, 2022 - Reading time: ~1 minute
It is critical to know absolutely everything about assignments already completed while the vendors have not been compensated yet. New export from the payment center enables to gather this data and download it as a Microsoft Excel file. This update further enhances the tools available to accounting professional while working in ScheduleInterpreter®.
On the Spot! update brings more custom fields to the app
June 13, 2022 - Reading time: ~1 minute
Recent update of On the Spot! provides interpreters with additional details about the assignment. Each account can be customized with the list of preferred fields and specific labels describing each detail. The list includes such vital information as requester name, department, name of the provider and much more. Update affects both, Android and Apple platforms and requires no application update.
Important communication center update
June 12, 2022 - Reading time: ~1 minute
Effective June 12, 2022 all vendors' profiles must be activated in order to receive any notifications from ScheduleInterpreter® about upcoming or current assignments.