Locations are now part of duplicate interpreting request prevention
July 15, 2022 - Reading time: ~1 minute
What is good for science may not always be good for interpreting services management. This update introduces duplicate prevention for assignments scheduled at common locations. Update especially important for organizations managing requests for legal proceeding with multiple parties being involved and for healthcare organizations where the same patient can be scheduled for multiple procedures. The process of scheduling interpreter remains the same with accounts settings enhanced with location validation. When the same or another department of account is scheduling interpreter for the same locations and other parameters, such as name of a consumer match, ScheduleInterpreter® will issue a warning with option to override it.
Update to schedule interpreter form
July 14, 2022 - Reading time: ~1 minute
Schedule interpreter form received the boost with all BETA options moving into production status. This includes separation of the requesters and accounts as well as splitting large scale enterprises into selection of the main and sub accounts. More visual enhancements are added to help configuration to be simpler and intuitive. As always, all settings are personalized and offer customization of the work environment for each member of the team.
Viewing notes for request, service and bill to accounts can be personalized
July 13, 2022 - Reading time: ~1 minute
ScheduleInterpreter now provides comprehensive personalized option to review notes for all accounts during scheduling process. Project managers and members of the administrative team can customize layout based on their personal preference and in some cases their hardware. New options include traditional tab based layout, pop-up option and now side-by-side review. The update provides excellent opportunity to utilize procedures established for complex accounts without the need to reach for notes or the use of other applications.
Metadata is coming to ScheduleInterpreter®
July 12, 2022 - Reading time: ~1 minute
With growing demand of utilizing extended data in interpreting services, ScheduleInterpreter® starts rolling out the framework that enables collection of the metadata. Metadata is an additional layer of information, helping to enhance data already collected. All settings can be completed in the control center, under the lists meta tab. First member of the family is case type. It is available in interpreting request form designer and can be added to the intake process.
July 4 through July 11 '22 - week of bug hunting
July 11, 2022 - Reading time: ~1 minute
We resolved number of bugs resulting from old structure of the mileage rates. This includes multiple rates stored under account profile and their population using ATP rules. Several updates were posted to address special event conditions in the review center. No pay, cancelled billable and vendor approval statuses are now taken in consideration while showing results in the dashboards as well as statistical reports in the calendar and account selection under review center. Financial module was revised to introduce minor improvements in speed.
Consumer middle name
July 11, 2022 - Reading time: ~1 minute
Consumer details are being enhanced with middle name field. It remains optional and can be skipped. With this update the name can be provided as an initial or a full length name. Update affects interpreting requests form and all associated documents produced by ScheduleInterpreter®. New keywords are added to the document designer to permit individual listing of the first, last and middle names and custom layouts.
Mileage billing and compensation upgrade
July 2, 2022 - Reading time: ~1 minute
This upgrade simplifies the process of configuring financial settings and operating enterprises with asymmetrical mileage cost structures. It is now possible to configure two separate compensation rates for employees and independent contractors for the entire organization. Each linguist can be configured with personalized rates. Each rate can be preset to be active within specific time period. In addition to the rate history, new structure helps to address extended assignments for linguists who travel to work outside of their area of residency, and are eligible for alternative compensation package. Upgrade follows the pass-though rule, when mileage rate set within the customer account defines compensation for the interpreter.
US federal mileage rate for interpreters can now be set using ATPs
July 1, 2022 - Reading time: ~1 minute
Following an update of ScheduleInterpreter® enabling active time periods (ATP) structure for customer accounts, this update brings similar functionality for the interpreters. Upgrade brings ATP in configuration of the mileage rates for vendors. New features include options to setup default rate for the entire organization and fine tune rates per individual interpreter, when needed. ScheduleInterpreter® preserves the history of the rates and allows to set future rates when federal government announces the upcoming changes. New tools to manage W-2 employees and 1099-MISC independent contractors are added.