Push notifications updates will go live on April 8, 2023

April 7, 2023 - Reading time: ~1 minute

This update addresses the issue associated with delayed broadcasts due to extra long push notifications. Push notifications should only be used as a short message, attracting attention of a linguist to see updates using On the Spot! or login to the account. Many of our subscribers configured push notifications the same way as SMS/MMS messages. This, in some conditions, may delay or even cancel the delivery of the entire broadcast. Starting from April 8, 2023, ScheduleInterpreter® will automatically reduce the title of the push notification to 60 characters and the content of the message to 240 characters. 

COMMUNICATION CENTER scheduled broadcasts services

April 7, 2023 - Reading time: ~1 minute

This update addresses the issues related to the broadcasts scheduled for delivery at specific time. Under special condition, an event may have been updated and the paperwork for the event was added to the broadcast queue. However, the event was then rescheduled or cancelled. When specific broadcast, for example daily new assignment notification, is being processed, it is also processing other broadcasts queues. An event that has been rescheduled or cancelled will interfere with the scheduled broadcast, and in some conditions will not allow global broadcast to continue. This was "self curing" as events would expire and daily scheduled broadcasts would resume normal processing.

ScheduleInterpreter® Connect will be upgraded on April 8, 2023

April 5, 2023 - Reading time: ~1 minute

New version of ScheduleInterpreter® Connect will become available to all subscribers. There are many improvements in speed and functionality. The upgrade will take place at 6:00 am US Central time and service may not be available until 6:05 am. As a result of upgrade, your stored session might be reset and Connect will ask you to re-authorize. No other prerequisites exist. The new version is fully compatible with current group and private (direct message) channels and teams.

Invoice version control indicator is now available

April 3, 2023 - Reading time: ~1 minute

When necessary, subscribers of SheduleInterpreter® can now display a letter next to the invoice number, indicating the version or edition of the invoice. The version indicator uses letters, starting from letter A and has no specific end requirements. Each time an invoice undergoes a correction of any type, the platform will automatically increase the version indicator. Indicator can be used together with REVISED tag. To include the version control indicator, use DOCUMENT DESIGNER and add {invoiceVersion} keyword anywhere in the layout of the invoice header.

New cancellation process tracks overlapping assignments for multiple accounts and interpreters

April 3, 2023 - Reading time: ~1 minute

It is very common for multiple assignments completed by the same interpreter to overlap in time. When series of assignments are distributed across multiple accounts and multiple linguists, the process of retaining accurate records becomes very complex. This update improves management of the cancelled events assigned to different linguists. New cancellation process scans the entire schedule and cleans overlapping records if they are present in the platform. All future assignment modifications and QA process will utilize newly created records.

Standby status enters production stage

April 2, 2023 - Reading time: ~1 minute

Standby status has recently been added to the ScheduleInterpreter® platform, and it's an important addition for both interpreters and clients. This new feature is designed to help manage interpreter resources with greater efficiency, and to provide better coverage for assignments that have been cancelled or completed in a shorter time than expected. Read more

Vendor no show rollout is completed

March 31, 2023 - Reading time: ~1 minute

New status of the interpreting assignment is now live. It comes with statistical analysis and can be activated in the CONTROL CENTER. After activation is completed, an extra button for all assignments scheduled in the past is added in the calendar. New status has built-in safety features to recognize restrictions associated with financial transactions, such as customer invoice or vendor bill. After interpreting assignment is flagged as VENDOR NO SHOW, plain language label is attached to the event. It will no longer be accessible in the REVIEW CENTER and reports will feature new status as VENDOR NO SHOW.

Cards view Time Zone label is reduced to TZ

March 30, 2023 - Reading time: ~1 minute

To accommodate increased number of prescheduled remote interpretations across multiple time zones and various platforms, ScheduleInterpreter® calendar will start to use TZ abbreviation instead of the full spelling of Time Zone. As result of this transition, more space will be created to accurately reflect the time zone, modality and the platform of service delivery. This update is immediate and requires no further configuration changes.