July 1, 2025 - Reading time: 6 minutes

In the complex and crucial world of Workers' Compensation, accurate and timely communication is not just beneficial - it's paramount. Especially for non-English speaking claimants, qualified interpretation is a cornerstone of justice, effective recovery, and seamless claim resolution.

Today, we announce a significant enhancement to our flagship On the Spot! mobile application that further elevates this commitment: Early Appointment Detail Disclosure for Interpreters. Read more

June 24, 2025 - Reading time: 2 minutes

We're writing to share details about a recent network outage that our users may have experienced, particularly those on the Eastern time zone. We understand how disruptive service interruptions can be, and we sincerely apologize for any inconvenience this may have caused. Read more

June 19, 2025 - Reading time: 2 minutes

We're constantly striving to empower interpreters and management teams with the best possible tools. Today marks a significant upgrade to our push notification system, seamlessly migrating to the robust Flow platform. This strategic move dramatically enhances our ability to deliver timely and critical information, ensuring everyone stays ahead of the curve. This isn't just an incremental improvement; it's a leap forward. With Flow, our push notification system is now capable of sending up to 720,000 messages per hour. Read more

June 12, 2025 - Reading time: 4 minutes

To Language Access Specialists: In your vital role within healthcare, schools, and medical insurance, imprecise communication isn't just inefficient—it's a critical risk. Generic AI translation often introduces inconsistencies, hallucinations, and struggles with your specific terminology. This compromises patient safety, student equity, and policy clarity. Read more

June 4, 2025 - Reading time: 5 minutes

A significant upgrade to the Flow Platform that will improve how you manage vendor travel: Flow Platform Travel Settings 2.0! This update is designed to tackle the complexities of billing and compensation head-on, especially for businesses leveraging our powerful Flow Vendor Route feature. For years, the Flow Platform has empowered you to streamline operations and optimize vendor interactions. Our Flow Vendor Route allows the platform to intelligently calculate travel time and mileage, taking the guesswork out of logistics. Read more

May 21, 2025 - Reading time: 4 minutes

Powerful update to the Flow Report Center is now available: enhanced incident statistics designed to give operational teams deeper insight and greater control over incident analysis. With this latest update, the Incident Reports now include comprehensive metrics to help you understand not just how many incidents are happening—but when, where, and with whom. Read more

May 17, 2025 - Reading time: 3 minutes

An important update to the self-assign feature in the On the Spot! application is now available. The process has been redesigned to make it more efficient, intuitive, and accessible for all users.

The self-assign process has been refined to give professionals more control and clarity when selecting events to join. Whether you're an independent interpreter or working within an organization, it's now easier to take ownership of assignments directly through the app. Read more

May 15, 2025 - Reading time: 4 minutes

In a major stride toward simplifying quality assurance (QA) workflows, Flow Platform's Review Center now offers instant, integrated help and documentation. This enhancement is more than a convenience - it’s a game-changer for QA professionals who need to make fast, informed decisions while reviewing and validating language or project deliverables.

Why integrated documentation matters Read more