Project managers play critical role by making ultimate decision when assigning a linguist to a request. This decision affects corporate revenue, quality of service and many other aspects of operations. Organizations with high number of interpreting assignments and organizations working in the rapid response environment have practices of building large pools of professional linguists. This approach ensures high percentage fill rate and timely coverage. This also plays important role in building better customer experience and satisfaction. Read more
After nearly two years of hard work we are ready to release the Flow, next generation of the management tools built on top of ScheduleInterpreter® platform. The first member of the Flow family is the calendar.
Flow Calendar is incorporating inputs from thousands of people who use ScheduleInterpreter® platform on a daily basis. With volume of interpreting assignments rising, we focused on performance and scalability. We also included privacy tools to address screen sharing during conference calls. Read more
As economy is continuing to recover from COVID-19 and world events bring additional pressure, we starting to see price increases for goods such as cars, furniture and groceries. Considering service industries, and interpreting specifically, were hit a lot harder by COVID-19 pandemic, it takes longer to recover in general. Yet, with recovery, the inflation will likely start to show itself in interpretation. Read more
ScheduleInterpreter.com, Inc. acquired courtinterpreter.directory domain to assist its subscribers on the state or federal level to manage all court approved and court certified interpreters and easily distribute their contact information through various channels.
State of Maryland will be the first court system to feature all of its interpreters through the courtinterpreter.directory portal. ScheduleInterpreter.com, Inc. plans to develop the portal to become the center point for court interpreters in the US.
ScheduleInterpreter® is a cloud-based enterprise resource planning (ERP) platform for language industry. The platform brings advanced automation of the processes and provides industry-proven tools to manage interpreters and interpreting services in enterprise, healthcare, courts and K12 environments.
ScheduleInterpreter.com, Inc. was founded in 2011 and continues to develop, manage and support ScheduleInterpreter®. In this blog we provide short updates to the features and options of the platform. We also publish industry-specific articles that discuss subjects related to languages, business management, compliance and other topics.
Access to Justice, Maryland Administrative Office of the Courts (AOC) receives National Association for Court Management (NACM) Award for Enhancing Justice. The MD AOC receives the award as a recognition of TRANSITIONING A STATEWIDE COURT SYSTEM TO USE INTEGRATED INTERPRETER MANAGEMENT SOFTWARE.
Congratulations to Pamela Ortiz, Esq., Director Access to Justice and Ksenia Boitsova, Court Interpreter Program Administrator and the entire team of AOC who work hard and continue to ensure equal access to justice for deaf and hard of hearing, and non-English speaking population of the state of Maryland.
In 2018 ScheduleInterpreter.com, Inc. and Maryland AOC embarked on a long term journey to transition the state of Maryland judicial system to the most secure and technologically advanced interpreters and interpreting management platform. ScheduleInterpreter.com, Inc. committed nearly 2 years of the development resources, to improve and automate the processes the state AOC had previously established. With a long checklist of tasks, ScheduleInterpreter.com, Inc. used its expertise in building customer-focused solutions and transformed ScheduleInterpreter® to enable the state of Maryland manage large scale interpretation services using unified solution with minimal resources.
ScheduleInterpreter.com, Inc. and Flawless Analytics (FA) completed integration of the analytical and business intelligence (BI) tools into ScheduleInterpreter® platform.
Most of the enterprise tools producing visual representation of the big data, such as Tableau or Power BI, often require expensive subscription plans and an analyst to configure, design and implement processes to convert datasets into visual content. Such outsourced implementation comes with number of challenges as well. Allowing specific groups of users access data designated to them, known as role-based data access, and transferring sensitive information to a third party are two to start with.
ScheduleInterpreter® full integration with Intuit QuickBooks Online, delivers previously impossible workflow improvements and helps Language Service Providers (LSP) achieve new level of efficiency.
The entire integration process has been fully redesigned from ground up in 2021. This allowed ScheduleInterpreter® to deliver synchronization of accounting data previously unavailable in the desktop and online edition of QuickBooks. Subscribers can select from manual and automated modes. The entire process of synchronization has been moved into the background, enabling uninterrupted use of ScheduleInterpreter® platform. New notifications with easy to understand reporting are now part of the synchronization and are user aware, meaning the person who requested or completed the synchronization will receive an automated e-mail, when the task is completed.