More policies are becoming mandatory

July 18, 2023 - Reading time: ~1 minute

ScheduleInterpreter® migration to multi-branch settings is completed, making configuration of the staff and vendors' profiles more flexible. Starting July 18, 2023 all new policies are active. If the calendars are not showing the expected content, make adjustments in the users' profiles to include all branches. ScheduleInterpreter® removed mandatory 20 mins session expiration settings and option to activate or deactivate. The inactivity of the user and session expiration can be configured using CONTROL CENTER > MISC settings.

Microsoft Azure AD SSO is partially down. Resolved.

July 10, 2023 - Reading time: ~1 minute

ScheduleInterpreter allows the use of Microsoft Azure AD single sin-on (SSO) to authenticate the user and login to ScheduleInterpreter platform. Today, Microdot is experiencing some technology issues, preventing the profiles from being correctly processed. This, in result, prevents authorized users from being able to access ScheduleInterpreter. More information on Microsoft outage can be found here

Effective July 11, 2023 the issue is resolved. Microsoft continues to have issues with some of the products, including MS Teams and MS Outlook. If experiencing issues with logging in, please contact our support team using ScheduleInterpreter Connect.

Summary of the ScheduleInterpreter Service Event

July 7, 2023 - Reading time: 3 minutes

July 6, 2023

We want to provide you with some additional information about the service disruption that occurred on July 6th, 2023.

Issue summary

To explain this event, we need to share a little about the internals of the ScheduleInterpreter® storage. While the majority of ScheduleInterpreter® services and the platform run within the main ScheduleInterpreter® tier 1 (T1) storage, ScheduleInterpreter® makes use of multiple tier 2 (T2) storage units to host non-critical data, including monitoring and internal platform analytics. These T2 storage units provide cost effective solutions for all subscribers and allow ScheduleInterpreter® to collect large volumes of information without affecting the price of the overall services.  On July 4, 2023, part of the database, hosting non-critical statistical data has been moved to a T2 storage unit.  In the process, an error has been made, preventing the database correctly allocating the necessary resources.  At 3:16 PM CDT on July 6, 2023, an automated process restarted the core database service in the attempt to flush data that has been accumulated in transactional log. After automated restart, database server was unable to identify the location of the T2 storage hosting statistical data, which led to service interruptions. Read more

Report Center 2.0 is arriving on June 21, 2023

June 20, 2023 - Reading time: 2 minutes

REPORT CENTER is one of the most used feature of ScheduleInterpreter®. In 2022 decision was made to start the work on combining REPORT DESIGNER and REPORT CENTER into a single module, offering subscribers of ScheduleInterpreter® the most flexible solution on market. This week we completed the early tests and on June 21, 2023 the new REPORT CENTER 2.0 will be released to all subscribers of our platform. Below is the list of some of the features: Read more

Compensation rates for remote services can be replaced with any other modality

June 16, 2023 - Reading time: ~1 minute

This update enables configuration of the interpreters' profiles to utilize rates of any modality. Now remote services, such as video (VRI) or over the phone (OPI) interpreting can utilize compensation structure from other modalities. Organizations promoting remote working environment will be able to create simpler compensation structures and spend less time on management.

Waiting for interpreter now offers deeper lookup, extending timeline beyond 1 year

June 15, 2023 - Reading time: ~1 minute

Waiting for vendor option has been updated, to offer fully customized timeline. This removes previously restricted to 1 year only lookup for interpreting assignments that still listed as incomplete due to interpreter not submitting hours of services and expenses. This update is now live for all subscribers of ScheduleInterpreter® platform.

Team Notes are now available for all subscribers

June 14, 2023 - Reading time: ~1 minute

Team Notes is an extension of the calendar, combining the simplicity of the note taking application and the power of the calendar module in ScheduleInterpreter®. In its core, Team Notes enable all members of the team to create and modify notes specific to a particular day. Notes are added and automatically follow the user through the calendar. Each date can have multiple notes. Content is can include any text entries. For example, specific date may contain details about particular event, notes associated with a linguist or staff member. In addition, Team Notes maintain the status and can be shown or hidden, based on personal preferences of the user. To access team notes, look for an arrow pointing left under the logo of your organization.

Driving to interpreting assignment can be added to the list of tasks in On the Spot!

June 13, 2023 - Reading time: ~1 minute

New option to capture interpreter being en route is now available in On the Spot! application. If location sharing is activated, ScheduleInterpreter® can automatically capture starting location to calculate accurate mileage and travel time. An update to user interface in the platform, coming later in June 2023, will provide visual indication when interpreter selects Driving to assignment option. This is a continuing commitment of, Inc. to improve logistics and reporting.