ScheduleInterpreter On the Spot! Bach edition version 4.1 is out for Android 13

September 13, 2023 - Reading time: ~1 minute

Latest version of On the Spot! a ScheduleInterpreter® mobile application for Android phones is now out and is available for download in Google Play store. In this version some stability issues were addressed, improved performance for multiple LSPs. Better performance on cellular data and low quality Wi-Fi networks. New application supports Android from version 7 to version 13.

Accounts clone option is now available

August 29, 2023 - Reading time: ~1 minute

ACCOUNT CENTER received an update to enable cloning of the accounts. This tool is designed to help organizations with clients who bring dynamic and highly complex regional pricing and multiple parties into their scheduling processes. Templates can be designed and fully configured in the ACCOUNT CENTER. When a new customer needs to be added, no matter how complex their structure is, the entire process takes seconds. Option is now available to all subscribers of ScheduleInterpreter®.

New ISO 639 version 3 is coming

August 16, 2023 - Reading time: 2 minutes

Unlocking Efficiency: Introducing ISO 639 version 3 Enhanced Language Reference Codes in ScheduleInterpreter®. We're thrilled to share some exciting news with you – an upgraded version of ScheduleInterpreter® is on the horizon, and it's bringing a game-changing feature that will elevate the way you manage your services. Say hello to our enhanced Language Reference Codes! Read more

Cancel billable notification template goes live on August 21, 2023

August 14, 2023 - Reading time: ~1 minute

The update for ScheduleInterpreter® has been finalized, enabling providers to distinguish between two types of cancellations: Regular cancellations and Cancelled Billable cancellations. From August 21, 2023 onwards, notifications regarding Cancelled Billable cancellations will be dispatched using a fresh template. This template can be configured within the COMMUNICATION CENTER. Furthermore, the new template offers the option to maintain the same layout as the regular cancellation template.

More policies are becoming mandatory

July 18, 2023 - Reading time: ~1 minute

ScheduleInterpreter® migration to multi-branch settings is completed, making configuration of the staff and vendors' profiles more flexible. Starting July 18, 2023 all new policies are active. If the calendars are not showing the expected content, make adjustments in the users' profiles to include all branches. ScheduleInterpreter® removed mandatory 20 mins session expiration settings and option to activate or deactivate. The inactivity of the user and session expiration can be configured using CONTROL CENTER > MISC settings.

Microsoft Azure AD SSO is partially down. Resolved.

July 10, 2023 - Reading time: ~1 minute

ScheduleInterpreter allows the use of Microsoft Azure AD single sin-on (SSO) to authenticate the user and login to ScheduleInterpreter platform. Today, Microdot is experiencing some technology issues, preventing the profiles from being correctly processed. This, in result, prevents authorized users from being able to access ScheduleInterpreter. More information on Microsoft outage can be found here

Effective July 11, 2023 the issue is resolved. Microsoft continues to have issues with some of the products, including MS Teams and MS Outlook. If experiencing issues with logging in, please contact our support team using ScheduleInterpreter Connect.

Summary of the ScheduleInterpreter Service Event

July 7, 2023 - Reading time: 3 minutes

July 6, 2023

We want to provide you with some additional information about the service disruption that occurred on July 6th, 2023.

Issue summary

To explain this event, we need to share a little about the internals of the ScheduleInterpreter® storage. While the majority of ScheduleInterpreter® services and the platform run within the main ScheduleInterpreter® tier 1 (T1) storage, ScheduleInterpreter® makes use of multiple tier 2 (T2) storage units to host non-critical data, including monitoring and internal platform analytics. These T2 storage units provide cost effective solutions for all subscribers and allow ScheduleInterpreter® to collect large volumes of information without affecting the price of the overall services.  On July 4, 2023, part of the database, hosting non-critical statistical data has been moved to a T2 storage unit.  In the process, an error has been made, preventing the database correctly allocating the necessary resources.  At 3:16 PM CDT on July 6, 2023, an automated process restarted the core database service in the attempt to flush data that has been accumulated in transactional log. After automated restart, database server was unable to identify the location of the T2 storage hosting statistical data, which led to service interruptions. Read more

Report Center 2.0 is arriving on June 21, 2023

June 20, 2023 - Reading time: 2 minutes

REPORT CENTER is one of the most used feature of ScheduleInterpreter®. In 2022 decision was made to start the work on combining REPORT DESIGNER and REPORT CENTER into a single module, offering subscribers of ScheduleInterpreter® the most flexible solution on market. This week we completed the early tests and on June 21, 2023 the new REPORT CENTER 2.0 will be released to all subscribers of our platform. Below is the list of some of the features: Read more