Cancellation policies update

March 9, 2023 - Reading time: ~1 minute

Accounts' cancellation policies were updated to accurately select languages affected by the policy. Prior to the update, when editing multiple policies without refreshing the screen, list of languages would be accumulating list of previously selected policy and the one that was edited. This may have resulted in extra languages being added to the policy. After update, selecting the policy will clear previous selection and then populate the languages of the currently selected policy.

Offering flexible modality of interpreting for customers

March 9, 2023 - Reading time: ~1 minute

Selections and options are always great. Over time our subscribers built an impressive portfolio of customers who use various modalities for interpreting. With remote interpreting continuing its evolution and some enterprises returning to 100% in-person interpretation, subscribers of ScheduleInterpreter® can now designate the list of specific modalities to each customer account. In addition, modalities can be assigned to the departments and business units of the accounts. All settings are available immediately and can be configured under ACCOUNT CENTER. 

Session timer is added for OPI interpreters

March 8, 2023 - Reading time: ~1 minute

Update helps interpreters collecting details of assignments to continue see the length of their session. Update also adds ability to alter content of the initially collected details, including first and last name of the consumer, provider, account, notes and others. Feature is available instantly and no configuration changes are required.

Forms designer enables hiding the address block

March 8, 2023 - Reading time: ~1 minute

FORM DESIGNER is updated to offer hiding of the address block. Address block includes two lines of actual address, city, state or province and postal code. Option also removes the selection of the country. This can be used for organizations offering remote services using virtual settings with platforms such as Zoom or MS Teams. Any customer account regularly prescheduling remote services can also be configured with hidden address block to simplify data entry.

Import ID is added to find assignment

March 8, 2023 - Reading time: ~1 minute

Find assignment is enhanced with new option to display import ID coming from 3rd party platforms such as EPIC or Cerner, or when used while importing the scheduled using the siConnector. Option can be activated using personal preferences under MY SETTINGS tab.

iSign for virtual interpreting services is available in BETA

March 7, 2023 - Reading time: ~1 minute

iSign is a set of tools allowing to simplify and automate validation and QA process. At its core is an in-house developed technology enabling customers and vendors to work together with operational team to quickly and efficiently validate completed interpreting assignment. Both, requester or a designated contact person receive secure e-mail with digital token and can fill out required fields, including time worked, notes and rating of the interpreter. Read more

Preparing to restart publishing updates in real time

March 7, 2023 - Reading time: ~1 minute

Last 5 months were very busy for our team. We are preparing blog to become active again with daily updates. There are several new items that will be added to the platform in general and we can't wait to share them with you. Meanwhile, we have a new artist in residence - Midjourney, an AI tool to help us visualize the content, make it more entertaining and colorful.

Modality is now listed in OTS calendar

October 4, 2022 - Reading time: ~1 minute

It is important for your interpreters to know the modality of an appointment right away, that way they can provide their availability or accept a job without having to dig deeper for additional information. With the new update, modality (on-site, video, phone, or virtual) is listed right in the OTS calendar, next to the target language.