iSign entries are now available in the Journal

March 15, 2023 - Reading time: ~1 minute

After completing implementation of the iSign for virtual events, ScheduleInterpreter now provides access to all entries completed through the iSign. This includes notification messages to the customer or on-site contact person, notification to the interpreter, validation and certification entries, including the IP address and GEO location of the IP address. 

Configure customers and vendors with rates for any language pair

March 14, 2023 - Reading time: ~1 minute

For organizations operating outside of the specific North American markets, ScheduleInterpreter® now provides option to configure pairs of languages using any combination. For example, prior to this upgrade, only English or French were available as source language. After update, any language can be used as source and target, giving much needed flexibility in pricing the services. To activate the option use GLOBAL SETTINGS under ACCOUNT CENTER and VENDOR CENTER and check off ENABLE ALL SERVICES IN RATES.

Cancellation policy details now available in review center

March 14, 2023 - Reading time: ~1 minute

Review center now offers access to the details of the cancellation policy, when assignment is cancelled preconfigured settings. The POLICY DETAILS provides name of the policy, bill and pay percentage, configuration settings for including the weekends, billing and compensation for the non-service fees. This updates helps to reduce the time needed to identify the policy rules and resulting charges and compensation financials.

siConnector Schedule can now be activated for the customers

March 13, 2023 - Reading time: ~1 minute

siConnector Schedule can now be added to the customers' panel and enable importing of the schedule with a single click. The option is activated for each account and provides upload, preview and import functionalities. Prior to activation, the member of the administrative team needs to configure import settings and data mapping. siConnector Schedule can be activated under ACCOUNT CENTER > SETTINGS > OPTIONS and is available immediately.

Custom interpreter notifications based on modality

March 13, 2023 - Reading time: ~1 minute

ScheduleInterpreter COMMUNICATION CENTER is updated to include modality-based notifications. This update enables creation of the notifications based on modality of the assignment. Support is added to offer OSI, VIS, VRI and OPI modalities. Remote assignment may contain set of instructions different from those provided in person. LSPs and organizations may select to continue using single notification for all modalities. Two notifications are offering multi modality - ASSIGN and SCHEDULE REMINDER. This is a stage 1 release. Stage 2, - activation of the broadcasts is scheduled for March 15, 2023 relase.

Interpreters can accept assignment while logged in

March 10, 2023 - Reading time: ~1 minute

From first days of the platform, interpreters relied on e-mails and text messages to be able to confirm the acceptance of the assignment. ScheduleInterpreter On the Spot! offered another option to accept the interpreting assignment.  This update enables similar functionality when interpreter is logged in into the profile using a computer or tablet. Using mini dashboard in the calendar, interpreters can open list of upcoming assignments and see if they need to review and confirm the acceptance.

Project managers can now assign partnering LSP before submitting request

March 9, 2023 - Reading time: ~1 minute

You can now assign a language service provider your organization partnered with using schedule interpreter form. To further improve the management process, organizations where the name of the sub-contracting provider for specific assignment is known in advance, that provider can be selected before request is submitted. The process proved to be highly beneficial for hospitals and court systems using ScheduleInterpreter®. To gain access to the feature, navigate to FORM DESIGNER, select a form used for internal scheduling and add SELECT VENDOR field to the form of your choice. Use pencil icon to rename the field.

Cancellation policies update

March 9, 2023 - Reading time: ~1 minute

Accounts' cancellation policies were updated to accurately select languages affected by the policy. Prior to the update, when editing multiple policies without refreshing the screen, list of languages would be accumulating list of previously selected policy and the one that was edited. This may have resulted in extra languages being added to the policy. After update, selecting the policy will clear previous selection and then populate the languages of the currently selected policy.